ControlTalk
Everyone
info
0+
Downloads
About this app
ControlTalk transforms your company's WhatsApp customer service into an organized, visible, and controlled operation.
Today, customer service resides within conversations: each conversation on a device, each device with a person, each person with a piece of the story. When someone asks "how many customers are waiting for a response right now?", nobody knows the answer.
With ControlTalk, conversations continue on WhatsApp — but management now exists in a place that the entire company can see. Each conversation has an owner, a stage, and a priority. Nothing stays still without someone noticing.
WHAT YOU DO THROUGH THE APP
• Customer Service — respond to your customers from anywhere, with the entire conversation history at hand.
• Conversation Kanban — see who is waiting, who is being assisted, and for how long.
• History — view completed service requests, with filters and search.
• Dashboard — track the volume and progress of service requests in real time.
• Satisfaction Survey — find out how the customer rated the service. AND ALSO
• Automation: conversation flows, agents, and the data they collect.
• Marketing: contacts, Kanban funnel, and campaigns.
• Sales: products, services, clients, and quotes.
• Tools: calendar and email.
• Administration: users, departments, profile permissions, quick replies,
custom fields, and integrations.
WHO IT'S FOR
For teams that serve customers via WhatsApp and need to see the entire operation — not just their own inbox. Managers monitor team workload and wait times; agents work with the conversation and the customer on the same screen.
Unlimited agents. Connection via the official WhatsApp Business API (Meta).
IT'S THE SAME WEB SYSTEM
The application is the ControlTalk that your team already uses on the computer, adapted for the mobile screen. The same account, the same data, the same permissions — with nothing to synchronize.
YOU NEED AN ACCOUNT
ControlTalk is a platform contracted by the company. To use the application, you need an active account and an internet connection. Not a customer yet?
Learn more at https://controltalk.com.br
Today, customer service resides within conversations: each conversation on a device, each device with a person, each person with a piece of the story. When someone asks "how many customers are waiting for a response right now?", nobody knows the answer.
With ControlTalk, conversations continue on WhatsApp — but management now exists in a place that the entire company can see. Each conversation has an owner, a stage, and a priority. Nothing stays still without someone noticing.
WHAT YOU DO THROUGH THE APP
• Customer Service — respond to your customers from anywhere, with the entire conversation history at hand.
• Conversation Kanban — see who is waiting, who is being assisted, and for how long.
• History — view completed service requests, with filters and search.
• Dashboard — track the volume and progress of service requests in real time.
• Satisfaction Survey — find out how the customer rated the service. AND ALSO
• Automation: conversation flows, agents, and the data they collect.
• Marketing: contacts, Kanban funnel, and campaigns.
• Sales: products, services, clients, and quotes.
• Tools: calendar and email.
• Administration: users, departments, profile permissions, quick replies,
custom fields, and integrations.
WHO IT'S FOR
For teams that serve customers via WhatsApp and need to see the entire operation — not just their own inbox. Managers monitor team workload and wait times; agents work with the conversation and the customer on the same screen.
Unlimited agents. Connection via the official WhatsApp Business API (Meta).
IT'S THE SAME WEB SYSTEM
The application is the ControlTalk that your team already uses on the computer, adapted for the mobile screen. The same account, the same data, the same permissions — with nothing to synchronize.
YOU NEED AN ACCOUNT
ControlTalk is a platform contracted by the company. To use the application, you need an active account and an internet connection. Not a customer yet?
Learn more at https://controltalk.com.br
WhatsApp customer service management: each conversation with the owner, its stage, and deadline.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
- No data shared with third partiesLearn more about how developers declare sharing
- No data collectedLearn more about how developers declare collection
- Data is encrypted in transit
- You can request that data be deleted
What’s new
Primeira versão, app CRM completo
App support
About the developer
EDAMATEC INFORMATICA LTDA
emerson@edamatec.com.br
Rua RAPHAEL CAPUTO 65
Sala 04
CIPAVA
OSASCO - SP
06075-030
Brazil
+55 11 98773-0532