The myEGK app and EGK customer portal allow you to conduct all transactions in connection with your insurance solution at EGK-Gesundheitskasse in a digital and paperless manner – around the clock and without any administrative burden. At the same time you maintain an overview at all times of your insurance cover, your submitted invoices and cost contributions and your personal data. You have the key information about your insurance to hand at all times and can discuss questions in a straightforward and swift manner via the app with a customer advisor. Thanks to the strict data protection provisions prevailing at EGK-Gesundheitskasse, you can rest assured at all times that your personal data are protected against unauthorised access. You enjoy the following benefits:
360˚ view of your insurance solution
• Maintain an overview of which benefits are included in the insurance products you’ve purchased. You can also see how to proceed in the event of a benefit claim and which restrictions you may be subject to.
• See which part of your franchise and deductible you have already exhausted and how high your remaining cost contribution in the current year is.
• As head of the family, you can maintain an overview of the insurance solutions, benefits and cost contributions of all insured family members.
• Make use of your management solution on both your mobile device via the app and your computer via the web portal in order to have access everywhere and at all times to your key documents and information.
Submit reclaim documents
• Submit your reclaim documents digitally.
• Check which reclaim documents have already been settled and keep track of the benefits and treatments you’ve received in the past.
Send messages to EGK
• Contact the insurance experts of EGK-Gesundheitskasse directly via the app.
• Resolve questions in a swift and straightforward manner via the app’s message function.
Receive and process invoices digitally
• Receive your premium and benefit statements in paperless form via the app.
• As soon as a new invoice has arrived, you will be notified of this via a push message on your smartphone.
• Thanks to the PDF payment slip, there’s no need for any tedious typing out of bank account and reference numbers in the input screen of your e-banking account: Simply copy the details conveniently into the corresponding input fields, thereby ensuring that your payment can be allocated correctly.
Change personal data
• Have you moved house, got married or changed your telephone number or e-mail address? Update your personal data quickly and easily.
• As a health insurer, EGK-Gesundheitskasse is subject to strict data protection requirements that prevent your data from being viewed, processed or misused by unauthorised parties.