Knock

BSNL

About this app

This a ticketing app used internally by BSNL officers .The Knock App is designed to facilitate seamless coordination between field units (e.g., BBMs, LCOs) and central teams such as ONE NOC, TXM, EB, and IT. Users can raise tickets for issues or requests and assign them to the appropriate teams. These teams, in turn, address and resolve the tickets, with resolutions communicated back to the initiator.
Key improvements in this version include:
• Streamlined workflow for interdepartmental collaboration.
• Centralized tracking of field issues and requests.
• Quantifiable insights into the performance of different units.
• Automation of specific request types to ensure faster resolution.