![](https://play-lh.googleusercontent.com/a-/ALV-UjXRKirJezxEwLIVv5W2kh5Fc7iTl6Y6_kufdGW0aQg3mqFp5UmO=s32)
Yiannis K.
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The app stopped working. Restarting the device, uninstalling the app etc. didn't help. No method of logging in works. Reseting the password process fails too. All fail to make login work. Looks like during some account transfer from the database of one company to the other my username has changed to a random one. My settings were reset too. Logging in on the web platform and doing some changes to my contacts, (used the same as previously really) allowed me to login on the mobile app too.
2 people found this review helpful
NOVA TELECOMMUNICATIONS & MEDIA SINGLE MEMBER S.A.
June 4, 2024
Ευχαριστούμε για το σχόλιο σου! Για να διερευνήσουμε το ζήτημα που αντιμετωπίζεις, μπες στο παρακάτω σύνδεσμο και επίλεξε "Άρχισε μια συνομιλία". https://nova.gr/eksipiretisi-pelatwn/epikoinonia
![](https://play-lh.googleusercontent.com/a/ACg8ocIL_H98akFVf4g6aqxcUf6SBJQxKhLmCBXKuqs36ocr-W8hFA=s32-mo)
Amit Erez
Bad application without clear logic. When you top up money you find that some of it had magically disappear before you purchase a bundle and later you realize that. In addition when you top up and you choose to pay a fixed amount of money (say you want a bundle that cost 7.5 Euro for example) you must pay multiplesvof 5 Euro, which means that you can never use all the money you invested. In my opinion this is no less than theft of money. There is no user guide and the support doesn't answer you.
24 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocIc8Vxf7DLnKdPac05s4qURlXGLIxRveBFVtB42Ggx4BF8rNw=s32-mo)
Ad Away
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Sometimes you lose everything (build up gb's, build up minutes) and you can't do anything but give MyQ another automated payment. Somehow it quits sometime without warning. Happens to me and my wife. No warning ahead just a cutoff and you lose all build up stuff. Also no way to communicate with chat. Vodafone has a chat option in the app and reimburse you when client unfriendly things happen. Why no sms in bundle and sms seperate bundle very expensive. Crooks
34 people found this review helpful
NOVA TELECOMMUNICATIONS & MEDIA SINGLE MEMBER S.A.
September 12, 2022
Καλημέρα, αν αντιμετωπίζεις κάποιο θέμα με την εφαρμογή, είμαστε στη διάθεση σου μέσω Messenger, στη σελίδα μας στο Facebook. Θα χαρούμε να σ ‘εξυπηρετήσουμε!