![](https://play-lh.googleusercontent.com/a/ACg8ocLoCU7V-pMxg6SsZV0J1DS3vxwklfX_mlSquqtc2rcrxf_R3g=s32-mo)
Angus Saunders
Absolutely appalling! It currently taken me 8 weeks to find some , who will firstly not lie to me , secondly call me back . I find this service totally unacceptable behaviour. Also when I do get to speak to someone and I mention the dreaded words do you speak English, well that's it phone goes down and call is ended. So in conclusion this is not an good app not a good service what so ever and lastly the worst for me they all lie . Maybe it's because they hate english people?
NOVA TELECOMMUNICATIONS & MEDIA SINGLE MEMBER S.A.
June 25, 2024
Thank you for your comment, and we apologize for the experience you had! To further investigate your issue, please go to the following link and select Άρχισε μια συνομιλία.
https://nova.gr/eksipiretisi-pelatwn/epikoinonia
![](https://play-lh.googleusercontent.com/a-/ALV-UjVG-f7eA6T_UIpK2ZePPEoujIQIbfiu6o9HvBN501WsNg-bFC9RiQ=s32)
Christine du Plessis
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I keep getting texts about tap and get it, but there is no such option in the app. Also, if you top up an amount, it does not correspond with the amount updated in the balance. There is also no bundle that allows unlimited data outside of the summer season. Very frustrating app. After contacting the Facebook group Free2go on Messenger, they advised to swipe twice from left to right to get to tap and get it. 🙄
10 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjXt5IEbtMNUN8AYKLIBclhDREx1iGYIAqfrG5ecyHbm1GmJPhg=s32)
ARLENE ORTEGA
Today, when I top up my account before the expiration of the previous deal, the app automatically chose and activated a package on my account that left my remaining balance to .01 cents. I topped up because there was an offer of free 1.5G and 1000' calls if I top up. But when I topped up the app, the app automatically loaded the freebies and a package of 13euros. I supposed to consume first the freebies before I activate some combo package, but the app did its own.
2 people found this review helpful
NOVA TELECOMMUNICATIONS & MEDIA SINGLE MEMBER S.A.
March 20, 2024
Thank you for your comment, and we apologize for the experience you had! To further investigate your issue, please go to the following link and select Άρχισε μια συνομιλία.
https://nova.gr/eksipiretisi-pelatwn/epikoinonia