Flame Connect

Glen Dimplex Mobile Apps

About this app

Flame Connect places full control of your electric fire into a beautiful, easy and convenient interface - all from the palm of your hand.

Enjoy the latest flame technology and ultra-realistic flame effects to create a unique and stunning focal point within any room.

Change settings and modes that your product supports:

- Simply scan and connect to Bluetooth to communicate directly with your fire.

- Quickly change modes and settings on your fire to suit your mood.

- Set product schedules to automate your fire's on/off times.

- Change flame effect settings such as mist output intensity and LED colours on supported products.

- Prevent unauthorised product access by linking ownership of your fire with your account.

- Enable guest mode for temporary access to other Flame Connect trusted users.

- Support for multiple languages and a choice of Fahrenheit and Celsius readout.

Only specific product models and series letters are supported. Check the compatibility list at https://www.dimplex.co.uk/flame-connect#compatibility. Compatibility is subject to GDHV Internet of Things (IoT) Terms and Conditions. Flame Connect usage requires the download and installation of the Flame Connect onto a compatible device. Flame Connect usage also requires the creation of a Flame Connect account, which is subject to agreement of the GDHV Internet of Things (IoT) Terms and Conditions, Privacy Policy and Cookie Policy. Flame Connect app updates, product updates and all app usage require a broadband internet connection for app usage in all cases and in product connection for internet-connected product function; ISP and mobile carrier fees apply. 

Ratings and reviews

Blows the remote out of the water! Not sure why complaints about "photos." It is simply a QR code to preload your unit's info. Easy sign-up and it recognized my wifi instantly. Use takes a slight learning curve, but nothing crazy. I now have set up 10 favorite combos on my Evo in color tones that are custom (bed not flame). Excellent app! I will be retiring the remote completely!

The app is generally easy to use with my Dimplex Aspire, but I’ve noticed two issues. First, when switching from app themes to manual mode, the log lights turned off completely and couldn’t be adjusted until I restarted both the fireplace and the app. Second, turning the fan off in the app no longer stops it fully — it only reduces speed. Hopefully these bugs will be fixed in a future update.

Once again Dimplex give us a new app which on downloading wipes all of the previous apps connections and settings so you have to start again (this has happened at least once before). And to make matters worse it won't connect to my heaters (that are about 5 years old) as it says it doesn't recognise them. I'm now being prompted to contact their helpline. So as it stands, the new app has stopped me having remote access to my storage heaters. Aaaggghhh!

What’s new

Bug fixes and stability improvements