evilynice Nava
Huge huge scam!!! Do not even try it, I made an account on my phone, there is no way at all to log in the account on the app (tablet or phone.) They just force you to try to pay again. I went into the website to cancel the subscription imidiately, and what a coincidence that everything on the website works except the profile tab you need to open to cancel it. Email their support, if they don't respond in a timely matter, I'm reporting them to my bank and Google play.
26 people found this review helpful
Benipol Limited
27 November 2022
Dear Valued Customer! We are sorry that you have such a point of view! We would like to note that all charges are applied with the customer's permission. We kindly ask you to contact us at support@keiki.app email address. Hope to hear you soon! Have a lovely day!
Charlotte Aillaud
SCAM!!!!! The Keiki company is a scam! Don't install any of their apps! They charged me 3x the amount, I could not access anything in the app, the app is not listed iny subscriptions. They refused to refund my money claiming non refundable nonsense!
3 people found this review helpful
Benipol Limited
8 April 2024
Dear Charlotte! Thank you for sharing your feedback. We understand the concern over this! We would love to look into this further to show you how great our customer support is. Please report this matter at the support@keiki.app email and one of our agents will do our best to fix this situation! We hope to hear back from you as soon as possible!
A Google user
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They charge subscription then there is another ad, forcing weekly or annual subscription, cannot access the growth plan. To the developer responding, I did not ask for it to be free, I paid a subscription and got very little access in return for my money.The app is great, but the fact remains I paid for access not limited access.
37 people found this review helpful
Benipol Limited
12 December 2019
Hi there, Thanks for the feedback. We are sorry that your experience didn't meet your expectations.
We are interested in solving this issue. Please, send us your detailed feedback (what you did and what happened) on support@yoursmartkid.com and we will help you asap