H-Maintenance

Hevolus Innovation srl

About this app

H-Maintenance Remote Support is the definitive application engineered to revolutionize field service operations and specialized instrument maintenance. Designed specifically for professional technicians, our app ensures that expert help and critical documentation are always just a tap away, dramatically reducing downtime and maximizing operational efficiency.
In the challenging environment of on-site maintenance, complex technical problems can emerge that require specialized knowledge beyond standard procedures. Our application solves this critical bottleneck by providing an immediate, reliable link between the field operator and a dedicated, remote assistance expert. This connection is built on a foundation of integrated resources and powerful, real-time visual collaboration tools.

🛠️ Empowering the Field Operator

Access comprehensive product information directly from your device. Our application hosts a fully configurable digital library where you can browse and access resources for every product you service. This central repository ensures that the right information—from setup guides to detailed technical specifications—is always available.
- Integrated Product Library: Easily scroll through a curated collection of instruments and products.
- AI Conversational Q&A: Get instant answers to technical questions about any product via a dedicated AI conversational chat system, leveraging the product's documentation for accurate, immediate guidance.
- Flexible Resource Display: View essential documentation configured for each product, including: High-resolution photos for part identification. Instructional videos detailing complex procedures. Technical PDF manuals and schematics.
- Instant Support Ticketing: Quickly open support requests (tickets) for issues or comprehensive, documented follow-up assistance.

📞 Real-Time Visual Collaboration

When a problem demands immediate, visual guidance, H-Maintenance Remote Support excels. The real-time video call feature transforms your mobile device into a powerful remote sensing tool for the expert.
- Secure Video Connection: Initiate a direct video call to a remote expert.
- Live Camera Feed Streaming: The video captured by your device's camera—smartphone or external ones—is streamed instantly and securely to the expert's dedicated web-based support platform.
- Visual Problem Solving: The expert sees exactly what you see, allowing them to provide precise, context-aware instructions and augmented guidance (e.g., highlighting components or pointing directions on the live feed) to guide you step-by-step toward resolution.

This level of visual collaboration eliminates ambiguity, speeds up the diagnostic process, and drastically improves the First-Time Fix Rate (FTFR).

👍 Benefits of Using H-Maintenance Remote Support:

- Reduce Downtime: Resolve complex issues faster with expert assistance on demand.
- Improve Accuracy: Visual guidance minimizes errors and ensures correct procedures are followed.
- Instant Knowledge Access: Leverage AI Q&A for immediate technical answers based on product documentation.
- Centralized Knowledge: Access all necessary product documentation in one place, minimizing time spent searching for manuals.
- Enhanced Safety: Experts can remotely verify safe work procedures through the live video feed.
- Efficient Knowledge Transfer: Field operators gain valuable experience by working directly under expert supervision.

H-Maintenance Remote Support is more than just a communication tool: it is an essential platform for modern, efficient, and reliable specialized maintenance services. Equip your technicians with the power of remote expertise and centralized knowledge today.

Your solution for expert support, wherever you are.

What’s new

- Ability to log in as a temporary user to view a ticket or access calls by clicking on a link (Deeplink)
- Added text chat in calls
- Various bugfixes and performance improvements