![](https://play-lh.googleusercontent.com/a-/ALV-UjV58pGUjbpiaAF1jL-115_3QR1eUVW4_nANQ0d7TudWn68zfSDS=s32)
Keith Mickunas
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Can't connect to Smartthings because of some browser security issue. Google Home drops randomly. Absolute garbage. Can't be relied upon. Because of this it can't be reliably included in any routines or the like. I hope I can get a refund on this fan since I can't use it reliably. Of course the time wasted installing it is lost forever. Just complete garbage.
![](https://play-lh.googleusercontent.com/a/ACg8ocLoIdoHikv-jg7VfaQGTqCNDyV1sK9F46u8jZ06HT-h8OJgXw=s32-mo)
Ira Wald
When it works, it's great. However.. problems are how often one needs to reconnect the app to the fan. Tying to Alexa work for a couple of weeks. After that, even completely removing the app and the Alexa skill, it never would connect properly again. This is very frustrating. The fan itself is very nice. But one reason why we purchased it was so that it can integrate into our home automation. Disappointed.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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I've had the MYKONOS 52" for 3 weeks now. I'm disappointed in this app and the unit itself. 1.) The LED light flickers, even at 100% 2.) The app doesn't work well.. setup, reset, Wi-Fi pairing, and dimmer function 3.) Can't integrate with my Ecobee 4 because the app crashes every time during integration setup 4.) Customer service has been slow to respond and many of the issues are known issues yet unresolved 5.) Wi-Fi disconnects at random times, my router is in the same room as the fan
1 person found this review helpful
WAC Lighting
July 18, 2019
Hello Chad,
Thank you for leaving a review for our product. We would appreciate an opportunity to work with you one-on-one to find a solution to this unique difficulty you are experiencing. Please reach out to us at your convenience via phone or e-mail.
Phone: 866-810-6615
E-mail: FanSupport@ModernForms.com
-Modern Forms Fan Support Team