
Chad Lawrence
Fans always disconnect from Wi-Fi and the cloud making app control impossible, luckily there's a wall switch. I've had the product since 2019 and it is the one major smart home device purchase I regret buying. I recommended the devices to the app last week and again they lost connection with Wi-Fi and the cloud. No other smart devices in my home have this same issue so it's not related to my modem as I have other devices like Ecobee, Flair, SmartThings, etc. Fans blows!!
1 person found this review helpful
WAC Lighting
August 12, 2026
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at fansupport@modernforms.com? We'll get you up and running.

Theodore Mauldin
Running 4 fans for over a year. Fans are great. App, not so much. Repeatedly disconnects from wifi, though no issues from router and strong, uninterrupted signals in every room. So, I'm forced to reset the router because turning off power to the fans no longer does the trick. it's frustrating not being able to refresh the signal through the app. More frustrating that it's even an issue. Funny, I never have these types of issues with my thermostat, gaming console, media players, etc.
3 people found this review helpful

A Google user
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Modern Fan? Paid almost 900 for 3 of these fans just to find out the app has no connectivity at all, crashes whenever open the networks and does not connect at all. If you bought it, just like me, make sure to also write a review on Amazon. Edit: We are ALREADY working on a "one-on-one" approach, in case you don't know. I've been writing you for about a month and your so-called "technical support" said they would verify the issue and NEVER returned.
7 people found this review helpful
WAC Lighting
July 18, 2019
Hello Raphael,
Thank you for leaving a review for our product. We would appreciate an opportunity to work with you one-on-one to find a solution to this unique difficulty you are experiencing. Please reach out to us at your convenience via phone or e-mail.
Phone: 866-810-6615
E-mail: FanSupport@ModernForms.com
-Modern Forms Fan Support Team