
Benjamin Buzbee
Poorly made and designed app. The UI is terrible. When add fans, half the time I had to stop the app and try again to get it to stop waiting for a network change event. The integration with Google Home doesn't work. I tried three times, a mix of 'failed to contact WAC' or 'No devices found on account'. One morning the devices were there but all showed off and controls didn't work. Currently they all show up but as 'unavailable'. Fire your software engineer firm. Hire a new one. Start over.
4 people found this review helpful
WAC Lighting
October 16, 2023
Hi Benjamin, We would like to take a closer look at this for you. Please send a note to fansupport@waclighting.com so we can connect.

Andrew Scott
makes you have log back in every couple weeks. super stupid design. with android it also won't remember password so a password process is required just to turn on the light when you wake up or enter the room is dangerous and ridiculous.

Jamie Marwick
- Flag inappropriate
- Show review history
When the app is configured it works great. The initial configuration, though, is a problem if using Android 12. I had to use an old Android 9 phone to use the app to connect and update the fans receiver firmware and the Bluetooth remote's firmware. I then used the user sharing feature to use it on the Android 12 phone. Also, FYI as it's undocumented, you must put the remote control in broadcast mode by holding the two down arrows until the red light blinks to update the remote's firmware.
4 people found this review helpful
WAC Lighting
February 11, 2022
Hi Jamie, We apologize for any issue you might be having! Could you please send details of the fan you are using and firmware version to our customer support at fansupport@waclighting.com? We'll try to get this sorted out for you