ChargerSync

ABB ChargeDot

About this app

ChargerSync is a reliable and convenient tool for EV drivers to control and customize their charging sessions, so that charging your EV becomes a seamless experience.

Designed to operate exclusively with the Terra AC charging solutions, ChargerSync provides an extended set of digital features designed to make charging simple and efficient regardless of your level of experience as EV driver.

The ChargerSync app works with Terra AC charging solutions via Bluetooth, Wi-Fi, 4G and Ethernet connectivity. You simply configure the charger to the communication interface you want to use.

Main features include:
• ChargerSync Account - Conveniently view and manage one or multiple Terra wallboxes with a single account. Easily sign up and setup your account via the ChargerSync app.
• Authentication - Use ChargerSync to start and stop your charging session with just one tap. Manage and authorize RFID cards to be used with your Terra AC charging solution.
• Charging - View real-time charging status, like the charging power, and if configured, the cost of your current charging session. Use the schedule feature to define a charging schedule that starts and stops your charging sessions automatically.
• Statistics and Costs – Set different prices for electricity depending on the time of day, allowing the app to share detailed information on charging costs at home. ChargerSync also provides a quick way to see all charging sessions performed via your charger.
• Safety - Balance the charging power of your Terra wallbox to leave enough headroom for the rest of your electrical appliances at home.

New features to the ChargerSync update include:
• Reimbursement reports – Retrieve and easily export company car charge sessions with company car tagging.
• Charger sharing - Set free vending schedules to share your charger with family, friends or visitors without using an app or RFID card.
• Notifications – Receive notifications as soon as wallbox updates, such as the latest firmware upgrade, become available.
• Remote control – After configuring the charger, EV drivers can start/stop their charging session and access their charging information from anywhere with an internet connection via Terra AC charging solution.
• Global support – ChargerSync offers support for over 25 languages and 100 currencies.
* ChargeDot recommends using the ChargerSync Web Portal for commercial operation and sites with multiple chargers.

Ratings and reviews

The app does the work, but the scheduling interface is bad. You can only add or remove a schedule but you cannot edit it, so you end up having more and more schedules. This was working better on the legacy app. The overall UI is bad and not friendly. Latest version does not allow setting/changing a schedule if the car is plugged (not charging).

This App (ver.3.2.2), is badly designed and difficult to use, and it has a serious software bug with WiFi configuration. It does not display the characters typed into the Network Name and Password input boxes. After many attempts I was unable to use it to connect to my 2.4Ghz WiFi. I solved this problem by using the TerraConfig App to setup the network. I suggest that you sack the programming team, beginning with the manager, before they do reputational damage to the company brand name.

Trying to add chargedot charger but keeps saying invalid serial number despite scanning the code and entering the pin correctly.

What’s new

ChargerSync 3.2.3 adds these improvements and bug fixes!
UI optimization improves user experience.
Bug fixes and performance improvements.