
AHMED ALI
This app is frustratingly unreliable and far behind modern banking standards. The lack of biometric login (fingerprint/face ID) makes even basic access unnecessarily difficult. Security should not come at the cost of usability—especially when major banks already provide both, & you won't be more secure than Chase, American Express or other international Banks that are providing biometric login ! kindly fix the app’s reliability and introduce biometric authentication as soon as possible.
1 person found this review helpful
Abu Dhabi Islamic Bank - Egypt
May 19, 2026
Dear Valued Customer,
Please accept our apology for any inconvenience. To help us serve you better please share the details of your complaint via email to 19951@adib.eg, or alternatively you can chat with our customer service team through the chatbot on ADIB Egypt Website, or by calling our hotline on 19951.

A Google user
Unreliable with poor customer service. I live abroad from Egypt. This app gives unacceptable OTPs and not feasible to be reinstalled and activated. Customer service is not easily accessible or helpful. That means you can do nothing with it.
25 people found this review helpful