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Location service doesn't work at all. I uninstalled and reinstalled the app twice to try and do a video visit, when I clicked on the spot to connect and it asked me for my location I entered my address one time and then the other time had my phone location service do the next one. Both time got the same message saying that this service isn't available in your area with a listing of the states that are covered. I live in Florida which is a covered state!
30 people found this review helpful
October 30, 2020
Hi, Dan. I'm so sorry about this! This is actually really odd and we have no idea what could be going on here without some more information. Would you mind reaching out to us? We'd like to dig into this and help resolve your issue: (855) 238-8791 or firstname.lastname@example.org.
What a terrible app. I've made numerous attempts to register my details and when it comes to uploading your ID there is a frame for centering the image for the front but. On for the back so you have to tell it that there is no barcode on the back and then the frame will appear. When you get to the final confirmation where you will either receive an email or text it just day "something's wrong" and that's it. I've wasted a couple of hours trying to get it to work.
20 people found this review helpful
Hi, Paul. I'm so sorry for the trouble here! The ID verification process actually went through on our side, but it looks like there's an issue with the phone number we tried to send verification codes to. Can you give us a call so we can fix this issue for you? Here's our phone number: (855) 238-8791.
Mediocre at best? Besides its inability to update leaving me unable to acess my records when I need them is one thing. But the functionality of it all says it has good intentions behind it, but trouble actually executing it, leaving patients just wasting more time in the long run. Ie. checking in before every appointment, only to be asked the same questions on site. Getting notified of messages from my provider, but nothing showing up.
14 people found this review helpful
February 5, 2021
Hi, MiMiB. I'm so sorry about this! We're actively working to resolve the issues with checking in and the ghost messages - hopefully, you don't experience those issues any more going forward. As to the update failure, I'd love to have you speak to one of our support agents to resolve this for you: (855) 238-8791 or email@example.com.