
Gavin
Froze while registering. Tried to sign in after it finally unfroze and it says it doesn't recognize my username/password. Attempt to register as a first time user again and now the "continue" button at the end of the first step (plan ID and name/birthday) literally does nothing. It's just stuck on that page of the app. And the website on the letter I received that initiated this path of fruitless frustration is invalid. I clicked the Aetna sponsored link in Google results and it's a dead link.
39 people found this review helpful

o ola
Not an overly complicated perspective. The app doesn't allow an individual to access the file a claim icon on the bottom of the app screen because it is overlayed with the backwards/ clear/ close buttons on your mobile device. In other words you can't do anything other than look at the opening page. This is a design flaw on a mobile device app. It's useless on an Android device. So you have to call them, that's annoying. Fix it
2 people found this review helpful
Adminco Inc
November 3, 2025
Thank you for your feedback. We are always working to improve our app.