
A Google user
It may be convenient if you are trying to easily raise money, but honestly the website works well enough for that. My issue with the app is that they get the kids all excited about making their stickers and heart heroes come to life with the augmented reality part of the app. Then it turns out that not all phones are compatible with that feature. I downloaded the app last year because she was desperate to use that feature. It worked last year. Now this year it says my device (same phone) is not compatible. Not all of us get new phones every year or 2. It really shouldn't be so complicated that a 2 year old phone can't work with the feature.
119 people found this review helpful
American Heart Association, Inc
February 18, 2020
Hi, we are sorry that you did not enjoy the app as much. We will try to resolve the issue as soon as possible. Please contact us at bfsupport@charitydynamics.com so we can help you achieve the final Badge.

A Google user
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The "scan heart image check" does not work in app nor do any of the games. I saw someone else posted about this as well. My child was excited to see the characters come to life on the app but was disappointed when we found out that it was not working. Everything else worked perfectly fine. :)
22 people found this review helpful
American Heart Association, Inc
March 2, 2020
Hello, we're sorry to hear that you are having a problem with the AR Features. Please reach out to our customer support team at bfsupport@charitydynamics.com and we'll help you complete any Challenges affected by this issue.
Thank you for being a Heart Hero and participating in the Kids Heart Challenge!

A Google user
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For the most part, I think it's a good app. I think it needs to be easier to update that you have participated that day. Currently, the only way I have been able to reach that is by entering the app, viewing the web page, logging into HQ, editing the profile and then from there going to the events page. There has got to be a easier and less time consuming route to do that. Additionally, selecting that you have participated should be based on the calendar day (date) instead of on a 24 hour cycle.
127 people found this review helpful
American Heart Association, Inc
February 5, 2019
Hello - Thank you for the suggestion, we will keep this in mind for next years release. If you click on the 'i' next to the points earned in the home screen of the app. You will be taken to Heartsville if you click on 'Back to HQ' and sign in with credentials you will reach your HQ faster. Thank you for participating in Kids Heart Challenge!