Aircall

2.3
438 reviews
100K+
Downloads
Content rating
Everyone
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About this app

Trusted by 13,000+ companies, Aircall is an easy-to-use, cloud-based phone solution with features built for a better kind of conversation. Get set up in seconds and start a conversation anywhere in the world today.

No hardware. No headaches.

Aircall fits inside your existing workflows with easy, one-click integrations, connecting CRM systems, Helpdesk solutions, and other essential apps.

Accelerate productivity with powerful and collaborative features:

● International numbers
Claim local numbers for your business in 100+ countries -- even if your team works a continent away

● Shared To-Do
Get a complete perspective of calls that require a follow-up and archive old assignments as you go.

● Shared contacts
Create and share selected contacts with your team so everyone can follow the conversation.

● Assign, tag and comment on calls
Assign a call to a teammate, add context with a tag or a comment, and the call will pop up on their to-do list.

● Call transfer
Transfer a call to any of your teammates in one click. You can also transfer to the most qualified teammate. Know who's available and who's not before transferring the call.

● Call recording
Review call recordings to help confirm details, monitor quality and guide training sessions

● Native SMS
Send and receive one-to-one SMS and talk to your customers and prospects via text messaging. Available for the US, the UK, Australia, and France.

Sign up for Aircall today 📞

⚠️ Aircall is not supported for Chromebook device's ⚠️

If you have any feedback or questions, please visit our Help Center or email our Support team for assistance.
Updated on
Sep 30, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Messages and 4 others
This app may collect these data types
Personal info, Messages and 6 others
Data is encrypted in transit
You can request that data be deleted
2.3
438 reviews
Jeff C
May 23, 2022
Aircall is a sound, user-friendly choice for companies that integrate calling features for employees in customer facing roles. The UI is sleek and easy to navigate, there aren't too many settings which is good as it's not overwhelming. There can at times be a lag or latency problems when a customer is calling in, or when you are calling out, especially when the CRM Hubspot. But otherwise I have not had any real problems that would leave a poor score.
17 people found this review helpful
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Aircall
May 28, 2022
Hi Jeff, thank you for your review! We are glad that you're enjoying Aircall and utilizing our HubSpot integration. If you ever run into any serious issues with the app, we would love to help you out. You can always reach us at support.aircall.io if you need us. Thanks again! - Max from Aircall
Kristin S
June 21, 2022
It keeps missing calls when I'm already set as available. Sometimes it works, oftentimes it doesn't. Very frustrating because I had to call back several times within seconds after I'm notified that the app missed a call that DIDN'T RING. Android user here and I've just read a lot of reviews. Smh please fix this or you'll losing business pretty quick.
12 people found this review helpful
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Aircall
June 23, 2022
Hi Kristin, that sounds very frustrating! We're sorry that you're having this issue. If you haven't already, can you please reach out to our support team for help at support.aircall.io? This is the best way for us to discover what might be going on. - Thanks, Max from Aircall
Ryan Arthur
April 25, 2022
Poor call quality, and inexcusable lack of basic functionality. No picture texts? That capability has been around for 15+ years. Notifications are hit and miss. I don't receive a lot of my calls. Terrible experience. I can't believe you have a 2.5 star review overall.
14 people found this review helpful
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Aircall
April 26, 2022
Hi Ryan, thank you for sharing your feedback with us and we apologize for any issue you might be having. We would like to support you with this issue and so we'd appreciate it if you could send details of what you are experiencing to our Customer Care Team via https://support.aircall.io/. - Leslie from Aircall

What's new

Added a new Roaming location for the West Coast US region to improve call quality troubleshooting.
Fixes:
The app is now responsive when navigating from the home screen.
Improvement to how we handle ringtones, which was preventing some calls from ringing in the past, especially on Samsung devices.
Voicemail play/pause buttons will update their status accordingly when playing more than one voicemail in To-do.