Alan España: partner de salud

Alan Health

About this app

At Alan we want to make businesses healthier and more productive and empower people to live longer, healthier lives. That's why Alan is much more than health insurance for companies.

At Alan you will find a holistic, personalized and simple health and wellness experience. You will be able to manage everything 100% digitally with a fast and intuitive interface that will save you time and headaches.

▶ What will you find in Alan?

▶ Health and well-being
Simple and transparent health insurance for companies, without paperwork or questionnaires, adapted to a new generation of companies and employees. Fair insurance without fine print or technicalities, so you never get surprises. And with hyper-reactive customer service always willing to help you.

Alan's app is designed exclusively for insured people. From it you can:

- Make a medical appointment with one of the more than 50,000 doctors and specialists throughout Spain, to receive treatment in one of our more than 1,200 clinics and 240 hospitals.
- Access your medical card (and those of your family) in digital format to always have it at hand (we will also send you a physical card).
- Receive authorizations for the tests and treatments that the doctor orders you: Clinical analyses, x-rays, ultrasounds, etc...
- Access our help chat to resolve any questions you may have and help you manage any procedure.
- Contact a family doctor by video call 24/7 and talk to specialists via chat.

▶ Proactive care of your physical and mental health
With Alan you can have online therapy sessions with professional psychologists without the need for a prior prescription. You'll also have access to educational resources, guided meditation and breathing exercises, and a guided journal designed by therapists to create better mental health habits.

Furthermore, at Alan we believe that medicine should be both curative and preventative. So you will have access to specialists and personalized programs in nutrition or physiotherapy, for example.

[New]
With Alan Play, taking care of your health is easy and fun.
- Walk, breathe, meditate to collect berries, the magical fruit for your health.
- Challenge your colleagues or family. Who will walk the most?
- Turn your berries into donations to charities.

▶ Healthy benefits - Flexible remuneration
With Alan you can also manage your flexible remuneration benefits with a healthy touch. Discover restaurants and healthy food stores, facilitate your family life with access to daycare and travel to your office in a sustainable way thanks to public transport.

▶ Alan's story
Alan was born in France in 2016 as an alternative to traditional insurance, and is already the first digital health insurer in Europe. In 2025, 33,000 companies and 700,000 insured individuals already trust Alan.

If your company does not yet have Alan, do not hesitate to share our website with your managers so they can discover everything we can achieve together: https://alan.com/es-es

▶ How is Alan different from traditional insurance or benefit providers?

- There are no co-payments. You will not need to advance money to access your treatments.
- There is no medical questionnaire. We greatly speed up registration, without the need for you to send us endless documents.
- All the company benefits for your employees in the same app, without brokers or intermediaries.

You can learn more about our coverage at this link: https://es.alan.com/coberturas

If you have any suggestions on how to improve our product or service, you can always contact us at [e-mail]. People are the center of everything, so your opinion is super important for all the people who make up Alan.

Ratings and reviews

The application works ok, but that is as far as this insurance goes with their help. The people who work with the authorisations are very incompetent. I have been sending them all the information they requested and they keep on requesting the same information I already sent them only for them to approve a totally different procedure in the end. The phone support screams at you and doesn't let you explain the problem. The 20 therapy sessions are actually 10, because they count a session as 30min

I don't thing the low ratings here are justified. I'm genuinely impressed with this app, especially when you compare with other private health care providers in Spain. The customer service is next level, you even have your own concierge who can call and book medical appointments for you based on your needs and requirements. And they speak EN. The video calls also work perfect for me. It is super easy to request reimbursement or authorisations and the overall interface of the app is super cute.

Everything about this App works very well for me. The Live Chat always resolves any coverage questions I have quickly. They provide phone numbers for Providers who don't support online bookings and will even make the appointments with them if you aren't in a hurry. I don't understand the low star reviews. They don't match my experience. I would recommend this App and this Insurance to anyone. (My comparisons are based on US Insurance which is always a big headache).