Schlage Utility Software - SUS

Schlage Lock Company, LLC

About this app

The Schlage Utility Software (SUS) mobile app is designed specifically for use with the Schlage SUS-A cable and works with select Schlage electronic locks and accessories (see list of compatible devices below).

This new SUS mobile app and cable replaces the current Schlage SUS and HHD solution.

The SUS and SUS-A cable are used with networked and offline locks to initialize and configure devices, test operational status, perform ongoing system maintenance and update device firmware.

In addition, for offline devices, the SUS solution is utilized to transfer access control data from the Schlage Express access control software (such as authorized user lists) via the Android mobile device to the locks. SUS is also utilized to download audit trail information from locks to the mobile device and then transfer that data back to Schlage Express for analysis and storage.

The intuitive screen layout of the free SUS mobile app provides easy navigation during use. The SUS-A cable (required) is an all-in-one solution with separate connectors – USB-A for our USB enabled devices and a 2-pin serial connection for our serial enabled devices – to connect the mobile device to the locks.

Compatible Schlage locks and devices
• AD400/401/402, AD300/301/302 locks, AD200, AD Series readers
• PIM400 (RSI &TD2), WPR400, WPR401, PIB300
• Legacy BE367/FE210 locks
• WRI400 and CT5000 controllers
• CO200 lock
• AD201, AD250, CO220, CO250 locks

Features of the Schlage Utility Software (SUS) include:
• Intuitive and easy to use interface
• Single cable for Schlage AD Series locks and legacy BE367/FE210
devices
• Facilitates initialization and configuration of locks and accessories
• Tests operational status and performs ongoing system maintenance
• Simplifies firmware updates
• Cellular plan not required
• Import/Export Device Configuration feature simplifies the configuration
process
• Ability to reclass Schlage AD online and offline locks
• Manager and Operator user modes
• Diagnostic data log streamlines troubleshooting


Visit us.allegion.com for more information on supported locks and devices.

Android mobile device recommendations
• Android Pie 9.0 or newer (minimum SDK 28)
• For optimum performance, the SUS mobile app and SUS-A cable have been tested with flagship Android devices from major manufacturers including:
• Google Pixel 3 or newer
• Moto G6 or newer
• Samsung S8 or newer

Schlage Utility Software (SUS) must be used with the Schlage SUS-A cable from Allegion, PLC.

Ratings and reviews

Great to have, but Android 12+ is a problem. If you are running Android 12, you cannot use the stock file explorer to access and save firmware or templates in the "\Android\data\com.allegion.tigershark\files\Schlage Utility Software\" folder. You can use the app X-plore in the Play Store to gain access, but if you are running Android 13, this has officially been patched and access is no longer possible. Please update the app to allow for defining of the folder/file location instead.

I'm with Nick (below). The folder we're supposed to pull the firmware from when updating a device is an inaccessible system folder in the new versions of Android. Please update the app to allow us to browse the folder structure to find the newest firmware (hint: it's usually going to land in DOWNLOAD)

Works fine, but won't update older firmware versions to current on AD300 locksets and I still have to use the old HHD. Kind of defeats the purpose of buying the cable so we don't have to carry the HDD around.

What's new

- Bug fixes
- Reliability and stability enhancements