Big joke. Used app because car died. Told me no one was available at this time and to call back in 2 hrs. It's -3 degrees outside. Said they could a call a non provider but I would be charged for it. What a joke. Will be calling Verizon to let them know it's a joke.
Used roadside assistance the first time today. The app directed me to call. It was answered promptly. Then they texted me a copy of the order. The wrecker service verified my location & arrived sooner than the original ETA, put gas in my tank & I was on my way. Verizon then called back to see if the issue had been resolved.
It sucks it says my number isn't in the system and said my wife's policy was expired even know were paying for it! We have been signed up for mo now by the way so yes well past the 48 hr mark , the assistance is good just the app suck and doesn't work right I went under contacts called em and got help right away
Worked great for me. Wait 48 hours after signing up or it will tell you that you aren't registered. Everyone is complaining because it didn't happen instantly. Lol you have to be prepared, not. Expect to pay $3 for a tow truck right after registering really quick.
Got my keys locked out verizon roadside assistance saw to it that I get service. The tow company was there before the expected time. I will definitely use roadside assistance in the future if the need arises.
Initially had trouble logging in, pinpointed my location via app, requested service, they called back (from allstate, i guess its the 3rd party provider) and (very rudely) demand my exact location, app didn't transmit the location. Needed all my information information again, whats the point of the app???? Because i have a full sized van used everything imaginable to deny service, (never mind the fact that i've been paying for roadside assistance for 8 yrs. Had to pull up terms and conditions, finally agreed to send a tow truck 2 hrs later arrived. Everything done over the phone. App is useless!!
- Digital capability to Cancel a service request in the app.
- Enhancements to provider status updates.
- Faster “nearby tow-to location” search.
- Minor bug fixes.
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