
Barbara D
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The app is crashing on startup. I send a log and clear the cache but it shuts down. I have uninstalled and reinstalled several times. I have also powered down my phone. Nothing is working. Was trying to reinstall a light bulb and will not work. The lights are working only because I use them through Alexa. Please advise if the bug will be fixed and when an update will be pushed. I have not experienced issues until recently. Thank you
1 person found this review helpful
Sakar International, Inc.
September 9, 2024
Hi, thank you for reaching out to us. We are sorry to know you are experiencing issues with the App.Try reinstalling the app and Please reach out to us at + 18005929541 or alsupport@sakar.com, quoting ticket number 12154, sharing more details, we will try and help fix this. Thank you

Sunny
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The app, as well as the device, is impossible to use. I barely got it set up in the first place. I'll admit once I had the light bulb going it was nice. However, I moved (with the same wifi) and now it has refused to reconnect ever again. I have tried uninstalling and even making a whole new account. The device just sits there blinking while the app says there are no devices nearby. Very frustrating and disappointing.
5 people found this review helpful
Sakar International, Inc.
October 5, 2023
Hi Sunny, thank you for reaching out to us. We are sorry for the issue to connecting the light bulb with wifi . Please reach out to us at + 18552924087 or alsupport@sakar.com, quoting ticket number 12101, sharing more details. We will try and help fix this for you. Thank you.

A Google user
App provides little control over what should be common options. For instance, I cannot set it up to take a picture when it detects movement, unless I turn on alarms, and allow it to notify me every time. Turning video recording on to "Event Recording" vs "Full Time Recording" makes no difference... It just records all the time. Fyi, the camera I bought is called a "High Definition WiFi Security Camera" from Altec Lansing, with an item number of "ALT-208".
11 people found this review helpful
Sakar International, Inc.
July 7, 2021
Hi Eric, thanks for your feedback. Apologies also for the delay in responding. We’d like to know the details of the problem you mentioned. Please reach out to us with details+18552924087 quoting ticket number 10006. We'll pass it along to our development team to see if there is any way we can improve it. Thanks.