
Thelma Begay
The app always says our door does not have a code. The thermostat feature does not turn off the thermostat or allow you to do much - it's great at timing out and won't let you adjust anything - real great at that. This app is so frustrating. I'm not sure why they made us install this and it doesn't even work.
3 people found this review helpful
Ambient Property Technologies, Inc.
March 31, 2026
Thank you for submitting your feedback! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you. Please contact us at https://www.ambientproptech.com/support/contact-us. We look forward to hearing from you soon.

C P
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Worthless. Works for a day or 2, once every 3 months. Then completely stops working again. The app, lock and the COMPLETELY worthless thermostat are not worth anybody's time. Tell your complex to find a better program, heck, any program would be better than this. I expect they'll respond the typical, "we strive to be better, yada, yada, yada", but review after review after review for the last few years are all the same thing. IT'S JUNK AND IT DOESN'T WORK! Complexes, please don't bother!
6 people found this review helpful
Ambient Property Technologies, Inc.
February 24, 2026
We’re sorry for the frustration. We know repeated issues are unacceptable. Many problems are tied to specific device models, firmware, or connectivity, which we can resolve once investigated. If you’re willing, please contact our team at ambientproptech.com/support/contact-us so we can look into this and work toward a fix.

Sherrye Chapin
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UPDATE: As of today, we can't adjust our thermostat using the app. It is also showing an incorrect current temp. I have uninstalled and reinstalled app and rebooted my phone but it didn't help. Also, much of the time we don't get a notice when the doorbell rings and if we do there is a long delay in getting the notification. When our complex switched to this service we lost many features we had with the old one such as programming our thermostat and arming and disarming the doors.
Ambient Property Technologies, Inc.
July 25, 2025
We're sorry to hear that the transition to our service has resulted in the loss of features you previously relied on. Our goal is to provide a reliable and user-friendly experience, and we're actively working to expand our feature set. Please reach out to our support team at ambientproptech.com/support/contact-us for further assistance.