
Thelma Begay
The app always says our door does not have a code. The thermostat feature does not turn off the thermostat or allow you to do much - it's great at timing out and won't let you adjust anything - real great at that. This app is so frustrating. I'm not sure why they made us install this and it doesn't even work.
8 people found this review helpful
Ambient Property Technologies, Inc.
March 31, 2026
Thank you for submitting your feedback! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you. Please contact us at https://www.ambientproptech.com/support/contact-us. We look forward to hearing from you soon.

Caleb Heuer
This is the worst "smart" home platform I have ever had the displeasure of using. Tapping a button to turn on a light takes almost 15 seconds for anything to happen, if at all. Want to turn off all of your lights? Forget it, only half of them will actually respond. Not to mention that the door lock/unlock functionality never works, and the hub has a seizure any time there is a power outage, requiring me to call maintenance so they can power cycle it. Absolute dogwater. Stay far away!
2 people found this review helpful

Sherrye Chapin
- Flag inappropriate
- Show review history
UPDATE: As of today, we can't adjust our thermostat using the app. It is also showing an incorrect current temp. I have uninstalled and reinstalled app and rebooted my phone but it didn't help. Also, much of the time we don't get a notice when the doorbell rings and if we do there is a long delay in getting the notification. When our complex switched to this service we lost many features we had with the old one such as programming our thermostat and arming and disarming the doors.
2 people found this review helpful
Ambient Property Technologies, Inc.
July 25, 2025
We're sorry to hear that the transition to our service has resulted in the loss of features you previously relied on. Our goal is to provide a reliable and user-friendly experience, and we're actively working to expand our feature set. Please reach out to our support team at ambientproptech.com/support/contact-us for further assistance.