Amcrest Cloud
4.0star
2.7K reviews
100K+
Downloads
Everyone
info
About this app
Amcrest Cloud is an AI-powered cloud service designed to work exclusively with the Amcrest line of IP cameras, including the latest 4K models.
The service is a premium cloud video monitoring platform designed for the home and small business and includes cloud storage, advanced camera health checks, motion detection alerts and more! The Cloud AI module enables world class people, vehicle, animal and objection detection to power your cloud surveillance.
The service is a premium cloud video monitoring platform designed for the home and small business and includes cloud storage, advanced camera health checks, motion detection alerts and more! The Cloud AI module enables world class people, vehicle, animal and objection detection to power your cloud surveillance.
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Ratings and reviews
4.0
2.6K reviews
Justin McMillan
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21 August 2024
Would give negative stars if possible. It just. doesn't. work. Set up the cameras in the app and it only returns a black screen when attempting to view. Takes FOREVER to load and I'm on a 10gb fiber connection. Ui is absolutely awful too. Ugly and it doesn't work? Come on, get it together. I hate that the Amcrest hardware is so good, because their software is complete trash in every way and they are terrible at customer service.
1 person found this review helpful
Amcrest Technologies LLC
22 August 2024
Sorry to hear of your poor experience. The black screen is usually very easy to diagnose and I'm sure I know what the issue is. Please contact cloudsupport@amcrest.com and reference this review.
James LaBarre
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13 May 2024
This app is unable to even show a *LIVE* feed. Which is the only thing we even need it for. We want to monitor foster cats while we are out of the house. No need for recording, no need for events, just show us what is happening **NOW**. While at home we can use the direct connection to the camera over the home wifi, so it is obvious the camera is working. Worthless waste of time for even the most basic of functionality.
2 people found this review helpful
Amcrest Technologies LLC
30 May 2024
Hello, You're using the wrong app. Amcrest Cloud is for cloud plans. If you just want live viewing then use the Amcrest View Pro app.
A Google user
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24 October 2018
The first couple of weeks this app worked like a charm with my Amcrest camera. Now I open it and it says "No Events" and doesn't go off or save footage when there is motion anymore. It's basically worthless to me now. I've tried troubleshooting and everything. And it just isn't working now. Very disappointed.
14 people found this review helpful
Amcrest Technologies LLC
2 November 2018
Please contact support if you haven't already. cloudsupport@amcrest.com
What's new
Added support for user admins and corresponding permissions
Fixed issue with the player going to a black screen
Fixed Event Explorer filtering disappearing in landscape mode
Fixed issue with Account Management not showing the correct plan
Fixed issue of availability for Samsung S22 devices
Fixed crash when you trying adding a camera that already exists on the account
Fixed issue with MDA image failing to load
Fixed issue with carousel events not showing an image
Fixed issue with the player going to a black screen
Fixed Event Explorer filtering disappearing in landscape mode
Fixed issue with Account Management not showing the correct plan
Fixed issue of availability for Samsung S22 devices
Fixed crash when you trying adding a camera that already exists on the account
Fixed issue with MDA image failing to load
Fixed issue with carousel events not showing an image
