HMSA's Online Care

Contains ads
4.5
424 reviews
10K+
Downloads
Content rating
Everyone
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About this app

Whether you are a resident of Hawaii or just visiting the Islands, HMSA’s Online Care Mobile App makes it even easier to connect to a Hawaii-licensed, HMSA-credentialed provider anytime, anywhere within the state of Hawaii.

Download the free HMSA’s Online Care mobile app and get real-time care from a physician, specialist or other health care provider on your mobile phone or tablet. Doctors are available 24/7, 365 days a year. It’s easy, secure and affordable.

Have a question to ask a doctor or psychologist? Get the care you need quickly - typical issues include:
• Diabetes and hypertension
• Bladder and urinary concerns
• Cold and flu symptoms
• Skin Conditions
• Headache, fever, ear pain
• Smoking cessation
• Medication management
• Depression and anxiety

Just choose the type of visit you are looking for and select a provider. Depending on the issue at hand, the doctor can diagnose, suggest follow up, and prescribe medication, when appropriate.
We’ve improved our mobile app to make logging in even easier. See instructions below to sign up or login with your existing HMSA’s Online Care account.
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New to HMSA's Online Care?

1. Download the free app.
2. Click Sign-up.
3. Enter your information as it appears on your HMSA membership card along with your email address.
4. Create a password.

Now you can use the same email and password to quickly login to HMSA’s Online Care from any mobile device or computer*.

Have an account, but don’t have a password or forgot your email?
1. Open HMSA’s Online Care on your mobile device.
2. When prompted, click Log-In.
3. Click, Forgot Password or Email Address?

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*Supports KitKat v4.4.0 or above
*Forward-facing camera required

Please note that telehealth is not for emergencies. If you’re having a medical emergency, call 911.
Updated on
Aug 3, 2021

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
Data can’t be deleted
4.5
424 reviews
Brenda Velasco
June 28, 2020
On screen instructions are easy to follow. However, reconnection into a session with the doctor is terrible. I've tried logging out and logging back in but doesn't seem to reconnect. Even after physically going into the doctor's office, they couldn't figure out why and they ruled out that the internet connection is not the issue. I also tried on another phone in which, the initial attempt worked but due to audio issues, the doctor had to end the session but again, couldn't reconnect.
6 people found this review helpful
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Min Ku
August 4, 2020
Steep learning curve to set up your patient account, but once achieved, very detailed, very good app, wonderful. Make sure you have strong wi-fi/internet signal. I'm also hearing-impaired so I use my Powerbeats3 (from Costco, under $100) to help boost microphone/sound. Other than that, I advise you to take advantage of the camera on your phone or tablet to take pictures. It's very useful to have in your medical file for insurance purposes. Just a helpful tip! God bless!!
8 people found this review helpful
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Evi Evi
February 19, 2021
I love telehealth as it allows me to remain at home, decreases travel and wait times, able to see each other without a mask thus keeping the session personable. This was the first time using the HMSA app and it was great! The countdown clock was a nice touch that wasn't distracting at all. Will use this again in the future.
5 people found this review helpful
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What's new

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed