HMSA's Online Care

American Well

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About this app

Whether you are a resident of Hawaii or just visiting the Islands, HMSA’s Online Care Mobile App makes it even easier to connect to a Hawaii-licensed, HMSA-credentialed provider anytime, anywhere within the state of Hawaii.

Download the free HMSA’s Online Care mobile app and get real-time care from a physician, specialist or other health care provider on your mobile phone or tablet. Doctors are available 24/7, 365 days a year. It’s easy, secure and affordable.

Have a question to ask a doctor or psychologist? Get the care you need quickly - typical issues include:
• Diabetes and hypertension
• Bladder and urinary concerns
• Cold and flu symptoms
• Skin Conditions
• Headache, fever, ear pain
• Smoking cessation
• Medication management
• Depression and anxiety

Just choose the type of visit you are looking for and select a provider. Depending on the issue at hand, the doctor can diagnose, suggest follow up, and prescribe medication, when appropriate.
We’ve improved our mobile app to make logging in even easier. See instructions below to sign up or login with your existing HMSA’s Online Care account.
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New to HMSA's Online Care?

1. Download the free app.
2. Click Sign-up.
3. Enter your information as it appears on your HMSA membership card along with your email address.
4. Create a password.

Now you can use the same email and password to quickly login to HMSA’s Online Care from any mobile device or computer*.

Have an account, but don’t have a password or forgot your email?
1. Open HMSA’s Online Care on your mobile device.
2. When prompted, click Log-In.
3. Click, Forgot Password or Email Address?

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*Supports KitKat v4.4.0 or above
*Forward-facing camera required

Please note that telehealth is not for emergencies. If you’re having a medical emergency, call 911.

Ratings and reviews

Horrible app. I have an Android phone and the app keeps me in a loop at the login screen. It asks me to Read and Accept new information and when I go to click on that, it disappears before I can click it. Then it reroutes me back to login screen. I have uninstalled and reinstalled more than a dozen times. At some point, it tells me that app has a bug and to reinstall it afyer the developer has fixed it. After four weeks (my last appointment was in April), the issue has still not been fixed.

the app doesn't open. I Uninstaller and reinstalled the app and won't let me click on terms and conditions when the app opens. Gave me error message to clear Cache...which I did and still couldn't open. missed my appointment. App Used to work when I used it couple weeks ago. (Android..Samsung)

cant get past the biometric login screen. it says clear cache. which i do and then it loops me when i enter biometrics. ultimately. the app is unusable.

What’s new

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed