Enjoyed my 1st time using virtual visit through Amwell. My doctor was unavailable and I needed my prescription renewed. They were able to do so, the call took less than 5 minutes. Very professional provider, would recommend using wifi to provide higher quality sound and video. This is a lower cost alternative to going to the Urgent care. I would recommend this service for small complexity conditions like cold symtoms, etc.
The initial setup was easy and not too time consuming. The provider I saw, Dr. Wiita was very professional as well as compassionate. I also liked that you have the ability to upload documents and images right from your phone. I also loved that you and your provider are able to see each other via video. I've used a similar service in the past and always felt strange because they couldn't even see me to assess me. I did wait about an hour to see a provider however it was also 3 am in the morning. Another nice feature is that the app constantly searches for other providers that may become available sooner. I had a great experience.
This is the best thing ever! It took less than 10 minutes waiting and no more than 5 minutes to diagnose my strep throat. It did help that my daughter was just diagnosed locally to give the provider a little more clarity. I highly recommend!
Literally the best bedside manner I've ever seen. I didn't even have to leave my bed! Fast, direct, courteous, and professional. I was worried it would be something hokey but it was 100% just like a regular doctors visit, minus the excessive price, waiting, flu patients coughing on me, and so on.
Had a work related injury and spoke with a nurse via my company's workmans comp. Through them I was approved for TeleMed and connected with AmWell and had an appointment the same day as contacting about the injury. Spoke with a doctor and properly treated in just under 30 mins
The doctor was very polite, professional and knew the right questions to ask. I feel that it was a good visit over all. However, the first doctor had to cancel because the video would not connect. That was s minor setback. Would use it again.
We continue to improve the AmWell patient experience with these new features:
• Patients that are waiting for a provider can now be offered to transfer to a more available provider. This feature will reach out to providers to see the patient sooner
• You can now edit your account & payment information via My Account and Settings, respectively
• When viewing available appointment times for a specific provider, now you can browse to different dates without leaving the provider’s profile
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