AMS Connect

American Messaging Services

About this app

AMS Connect is a HIPAA compliant mobile application for critical and secure text messaging. Enhancing critical messaging workflows AMS Connect also integrates with American Messaging’s suite of critical messaging devices, providing reliable, secure, and redundant messaging.

Key Features:

- Send and receive secure text messages in compliance with HIPAA standards.

- Pager Integration – Messages arrive on your pager, smart phone or both for redundancy and convenience.

- Service Teams – Send a page to a service team or group. Adds backup and redundancy to the traditional “hand off” or “pass around” pager with easy opt-in and opt-out of on call pagers at any time.

- Silent/Do Not Disturb Override – AMS Connect notifications can override “Silent” and “Do Not Disturb” phone settings when Critical Alerts are “Allowed” by the end user.

- Message Forwarding – Let your colleagues know who is covering you when off-duty and have your messages automatically forwarded to that person.

- Availability Status – Set your status to let contacts know if you are available, bust or off duty and view the status of others.

- Mobile & Web Accessibility – Access AMS Connect anytime, anywhere via the Android or Web applications with device sync.

- Read Receipts – See exactly if, and when your colleagues have read your messages with receipts.

- Quick Messages - Quickly send commonly used messages by selecting from a list of pre-populated phrases or create your own.

- Voice Notes – Record a voice message and send it securely within a conversation thread.

- Photo & File Share – Safely send up to 5 photo and file attachments including PDF, Word, and Excel documents up to 28MB at a time.

- Archived Messaging History – Ability to archive single, multiple or all messages (according to your organization’s retention policy).

- Searchable Directory – Access a listing of professionals from your organization and message them directly.

- Urgent Message – Alert your care team to critical information and events by sending an urgent message with a unique tone.

- Critical Group Messaging – Privately and securely message individuals, teams, and other distribution groups.

- Secure External Messaging – (enhanced feature) Send a HIPAA secure message or photo to anyone with a mobile phone. Secure external messages are encrypted conversations between an American Messaging user and an external user with a mobile device. No need to sign up and remember usernames and passwords. Just quick, easy secure communication.

Ratings and reviews

Keeps notifying me that I have a new message from my providers but it says that they have not read the msg nor responded. I logged in online and there was a message. This app needs updated urgently before someone potentially gets hurt from a missed communication.

I hate this app. it doesn't send notifications to my pager or phone reliably. when I have alerts on from ams it will alert w/o a message having been sent. if I didn't have to use this for work I wouldn't choose it for myself.

My hospital switched from Spok to AMS. Experience has been terrible. Spok app let me override all do not disturb settings. including vibrate and silent. The app would ring no matter what. AMS claims to override do not disturb settings. But my phone will not ring if it's set to vibrate or silent. Which again, the Spok app would ring pages no matter what. This is unacceptable. And it causes me and my coworkers to miss pages. Which is unsafe when you work in a critical care area.

What’s new

Bug fix for alert sound.