
Critical Grunt
The app doesn't tell you any updates about your reimbursement requests. You'll be forced to sign in at the website, and reach out to a customer service via email. The chat support isn't helpful as well, they will just tell you to send them an email on an address that changes from time to time which would never send you a reply. It takes 2 months to recieve. Not good for emergencies.
4 people found this review helpful
PhilCare Mobile App
June 2, 2026
Oh no! We sincerely apologize for this.. For reimbursement, we have our dedicated team to assist you further at PhilcareReimb@philcare.com.ph. Kindly send the email along with your details so we can check further. Thank you.

Gidell Palos
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It is easy to use the app but they ring the doctor and usually nobody answers or they answer but they just immediately refer you without proper inquiry and diagnosis. only 1 doctor from the app has been helpful so far. the rest are rushing to end the call. it would be better if your patient-doctor interaction are in app to avoid doctors not taking calls or monitor the experience for proper feedback and evaluation. you can learn from the doctor anywhere app which is 100% way easier to use.
PhilCare Mobile App
June 30, 2026
Hi, we are sorry that you faced an issue. If you need further assistance please email us directly to heyphiltechsupport@philcare.com.ph so we can further assist you. Kindly provide your account and active contact no. Thank you.

Varbie Abiog
I hope PhilCare makes the app fully accessible to all members, including those with prepaid HMO plans. Everyone should be able to access features like Profile, HMO details, and LOA requests. I registered and logged in successfully, but only DigiConsult is available. If prepaid members can't use the other features, it defeats the purpose of having the app. I hope this will be improved.
PhilCare Mobile App
July 13, 2026
Hi, thank you for your feedback. Please be informed that the app is designed to use for digiconsult for prepaid hence only this feature is available. For other concern, you may email heyphiltechsupport@Philcare.com.ph to assist you further. Thank you.