
Gidell Palos
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It is easy to use the app but they ring the doctor and usually nobody answers or they answer but they just immediately refer you without proper inquiry and diagnosis. only 1 doctor from the app has been helpful so far. the rest are rushing to end the call. it would be better if your patient-doctor interaction are in app to avoid doctors not taking calls or monitor the experience for proper feedback and evaluation. you can learn from the doctor anywhere app which is 100% way easier to use.
PhilCare Mobile App
June 30, 2026
Hi, we are sorry that you faced an issue. If you need further assistance please email us directly to heyphiltechsupport@philcare.com.ph so we can further assist you. Kindly provide your account and active contact no. Thank you.

Akame Red
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The app takes forever to log in as there's always an issue or error. Also, they will call you and they do not have any signal then the call would drop ending you with a text saying you cannot be reached even though they are the one who doesn't have any stable signal to begin with.
PhilCare Mobile App
June 29, 2026
Hi, sorry for the unpleasant experience you had with our app. We request you to try to uninstall and reinstall the first. Do write to us at heyphiltechsupport@Philcare.com.ph so we can assist you better. Thank you.

Varbie Abiog
I hope PhilCare makes the app fully accessible to all members, including those with prepaid HMO plans. Everyone should be able to access features like Profile, HMO details, and LOA requests. I registered and logged in successfully, but only DigiConsult is available. If prepaid members can't use the other features, it defeats the purpose of having the app. I hope this will be improved.
PhilCare Mobile App
July 13, 2026
Hi, thank you for your feedback. Please be informed that the app is designed to use for digiconsult for prepaid hence only this feature is available. For other concern, you may email heyphiltechsupport@Philcare.com.ph to assist you further. Thank you.