ASISA

ASISA S.A.

About this app

Quickly access a complete set of services that will allow you to manage your health and make your relationship with us more comfortable.
What can you do with it?
. Search for the doctor you need by specialty and order it by proximity. Share the results with whoever you want.
. Request your appointment online at the hospitals and centers of the HLA Hospital Group.
. Request a video consultation with a specialist through Asisa LIVE.
. Know what tests require authorization and request it if necessary.
. See your cards, if you have forgotten to take them with you.
. Check the history of pending appointments and your visits to the doctor. Add photos, reports or other documents that you want to save.
. Check the details of your receipts.
. Retrieve information about your policy, including the particular conditions.
In addition, you will be able to find the entire Branch Network, our own centers and products that we put at your disposal.
Download the Asisa app and start enjoying all its advantages at any time and from anywhere!
(*) Access to most of these services requires registration. If you have not already done so, you can do so directly in the application itself or through www.asisa.es/registro. The username and password you choose will be valid to access through both channels.
For security, to use this application the minimum version of the operating system required is Android 6.0.

Ratings and reviews

My authorization was without attention for 2 weeks, so I was forced to contact their phone line that is fully automated (robot) without any way to switch languages. I was promised that it will be handled swiftly - they took another day to finish and deny the authorization, and volante which I need authorization for is over 30 days old now, so I need to visit the doctor's office 40 km away again to renew it. App is also horrible, single language and constant crashes. Avoid if possible.

After having the app for a long time , suddenly all my medical records have disappeared! I have contacted them on numerous occasions but all they say is change password which I can't as it won't accept my details! I have not received any help even after contacting asisa by phone. They don't answer my emails asking for help. Surely by my records disappearing and not being able to access my records is a security breach? My hospital app is good. I have contacted the email below 3 times , no luck.

The information and processes are not clear. I submitted an authorization request for a MRI and they declined it because I didn't send them the report from the doctor. There's no input for adding any reports or additional documents in the authorization request section. I called asisa and they said that the authorizations are managed via email , they gave me the email where I sent the info. What's the point of having an app for authorizations if you need to go through this? It is a waste of time

What’s new

Mejoras generales y corrección de incidencias.