AskAIs

AskAIs Team

About this app

AskAIs brings the AskAIs shared support inbox to Android. It is built for support agents and team leads who need to keep answering customers, at a desk or on the go.

Sign in with your AskAIs workspace account and your team's live conversations are right there: the same inbox, the same statuses, the same assignments as the web inbox.

Shared team inbox
- Every conversation in your workspace in one list, most recent activity first.
- See at a glance where each visitor came from, whether the AI is handling the conversation, its status and the customer's rating.
- Filter by status, by unread, or by who a conversation is assigned to.
- Search by contact name, email address, or message text.
- Pin important conversations and give them your own title.

Reply from anywhere
- A roomy reply box that keeps a draft for every conversation.
- Quick replies: insert a saved answer with a tap, or by typing /.
- Reply to a specific message so the customer knows what you are answering.
- Dictate replies with your voice.
- Translate your reply into the customer's language before sending, or pick another language.
- Press and hold a customer message to translate it into your language.
- Attach photos and videos from your gallery, take a photo or record a video, or attach any file.
- Switch to Internal note to leave a note your teammates can read and the customer cannot.

Work alongside AI
- Labels under every message show whether it came from the AI, an automatic reply or a teammate.
- Open AI trace to see how an AI reply was produced and which knowledge it used.
- A note under a customer message tells you when the AI did not answer it, for example outside business hours.
- Hand a conversation back to the AI once it no longer needs a person.

Stay in sync with your team
- Read receipts and online presence for the visitor you are talking to.
- Assign a conversation to a teammate, take it yourself, or leave it unassigned.
- Change a conversation's status, or resolve everything still open in one action.
- Send a rating card and see how customers rated the conversation.
- Team stats show replies, response times, resolutions and ratings for each teammate.

Keep track of what matters
- Flag any message and attach a private note to it.
- Work through what you flagged in a separate To do and Done list.

Know who you are talking to
- The visitor card shows the contact's name, email address, IP address, location, time zone, device and any custom attributes your workspace records, such as membership level.
- Look back at that visitor's earlier conversations without leaving the thread.
- Block an abusive visitor or report an inappropriate message.

Notifications on your terms
- Get a notification when a new visitor message needs you.
- With Background notifications on, AskAIs stays connected after you leave the app, so new messages still reach you. Android shows a small “staying connected” notification while it is on; turn it off anytime in Settings.
- Choose what you are notified about, mute conversations the AI is handling, or set a daily do not disturb window.

More than one workspace
- Stay signed in to several workspaces on the same device and switch between them without signing out.
- Connect your organization's own support domain from the sign-in screen; it stays saved on your device.

In your language
- Available in 12 languages. Follow your device language or choose one in Settings; it switches instantly.

Your account
- Reset a forgotten password from the sign-in screen.
- Choose a light, dark, or system appearance.
- Open the Terms of Service and the Privacy Policy from inside the app.
- Delete your account from inside the app.

Who it is for
AskAIs is a tool for businesses and teams that run their customer support on AskAIs. You need an existing AskAIs workspace account to sign in; there is no sign-up in the app.

Requires Android 7.0 or later.

What’s new

AskAIs is now on Android.
- Answer customers from your team's shared inbox: quick replies, translation, dictation, attachments and internal notes.
- Get notified of new visitor messages. Turn on Background notifications to stay connected after you leave the app.
- Team stats, flagged messages, visitor details, several workspaces and 12 languages.