IBX

Independence Blue Cross

About this app

Access health information on-the-go, wherever you are from your Independence Blue Cross health plan. Download the latest updates to experience:
• Improved Navigation – Easily access claims, benefits and more.
• Optimized Home Screen – View important features with the updated home screen.
• Mobile-friendly ID Cards – Utilize your ID cards on-the-go with our updated interface.

Ratings and reviews

For the past few YEARS, the app has hung at login requiring a cache clearing EVERY time I tried to use it. A month ago, it would let me login, but wouldn't load my account making me fear my coverage had lapsed. TODAY: all the buttons work except the one I need. Login. Sits there and does nothing, despite cache clearing. Completely and utterly unacceptable for YEARS now. Do better.

Per usual android version sucks or they don't focus on it. How is it I can sign into the website just fine yet I keep getting password or username error messages when signing into the app. There are issues submitting reimbursements for your spending account, you submit it & the app says submitted but stays on the same screen only for you to risk backing out & potentially canceling the submission. Then to see it indeed didn't submit. I was signed in using the biometrics & it randomly stopped..

useless. it's impossible to log in on the android app. it authenticates via email, but logs out when exiting so it is impossible to complete the process. be prepared to use a second device to complete authentication.

What’s new

Get quick, easy access to your health plan information anytime, anywhere – all from the convenience of our app. Download the latest updates to the experience:

• A new way for you to see your Coverage – Easily find your plan & benefits information, highlights, and usage on the go.
• A refreshed look to your Claims – Now it’s easier to see and access your claims information and electronic explanation of benefits (EOBs) for each member.