IBX

Independence Blue Cross

About this app

Access health information on-the-go, wherever you are from your Independence Blue Cross health plan. Download the latest updates to experience:
• Improved Navigation – Easily access claims, benefits and more.
• Optimized Home Screen – View important features with the updated home screen.
• Mobile-friendly ID Cards – Utilize your ID cards on-the-go with our updated interface.
• *New - Choose or update your PCP and add to your care team in just a few taps
• *New - Easily update your profile, personal details, and communication preferences

Ratings and reviews

As a new member, I was unable to even register in the mobile app or through the website for the last 2 weeks. It always says System temporarily unavailable. Calling customer care doesn't help, they have no clue on when the issue be resolved. I'm unable to look up for in-network physicians to make an appointment. Astonishing that how can a user facing application be down for such a critical functionality for the last 2 weeks. Extremely poor and disappointing onboarding experience.

Per usual android version sucks or they don't focus on it. How is it I can sign into the website just fine yet I keep getting password or username error messages when signing into the app. There are issues submitting reimbursements for your spending account, you submit it & the app says submitted but stays on the same screen only for you to risk backing out & potentially canceling the submission. Then to see it indeed didn't submit. I was signed in using the biometrics & it randomly stopped..

For the past few YEARS, the app has hung at login requiring a cache clearing EVERY time I tried to use it. A month ago, it would let me login, but wouldn't load my account making me fear my coverage had lapsed. TODAY: all the buttons work except the one I need. Login. Sits there and does nothing, despite cache clearing. Completely and utterly unacceptable for YEARS now. Do better.

What’s new

We’ve made it easier to manage your care on the go with a faster, more streamlined experience:
Find in-network providers quickly with an improved, mobile-friendly search
Choose or update your PCP and add to your care team in just a few taps
Easily update your profile, personal details, and communication preferences.