IBX

Independence Blue Cross

About this app

Access health information on-the-go, wherever you are from your Independence Blue Cross health plan. Download the latest updates to experience:
• Improved Navigation – Easily access claims, benefits and more.
• Optimized Home Screen – View important features with the updated home screen.
• Mobile-friendly ID Cards – Utilize your ID cards on-the-go with our updated interface.
• *New - Choose or update your PCP and add to your care team in just a few taps
• *New - Easily update your profile, personal details, and communication preferences

Ratings and reviews

As a new member, I was unable to even register in the mobile app or through the website for the last 2 weeks. It always says System temporarily unavailable. Calling customer care doesn't help, they have no clue on when the issue be resolved. I'm unable to look up for in-network physicians to make an appointment. Astonishing that how can a user facing application be down for such a critical functionality for the last 2 weeks. Extremely poor and disappointing onboarding experience.

Per usual android version sucks or they don't focus on it. How is it I can sign into the website just fine yet I keep getting password or username error messages when signing into the app. There are issues submitting reimbursements for your spending account, you submit it & the app says submitted but stays on the same screen only for you to risk backing out & potentially canceling the submission. Then to see it indeed didn't submit. I was signed in using the biometrics & it randomly stopped..

still impressively bad. I have to enable biometrics every time I log in. uploading claims is near impossible if there is more than one cpt or diagnosis code for the visit, though I guess it doesn't matter when every claim is denied without any explanation anyway.

What’s new

We’ve made it easier to manage your care on the go with a faster, more streamlined experience:
Find in-network providers quickly with an improved, mobile-friendly search
Choose or update your PCP and add to your care team in just a few taps
Easily update your profile, personal details, and communication preferences.