AskNicely

Ask Nicely Inc

About this app

Manage the customer experience from your iPhone or iPad. Collect and respond to customer feedback instantly with an AI-powered customer experience management platform. Designed to enable action, AskNicely suggested focus areas, improvement opportunities, and helps you set company-wide goals to help your business grow. 

With AskNicely:
- Stay on top of individual and team CSAT and NPS performance daily.
- Act on feedback fast with templates, workflows, and AI-enabled dynamic surveys.
- Set focus areas for your team to help them determine what to work on first, highlight areas for improvement, and provide coaching tips based on customer feedback.


**Feedback from AskNicely customers**

"AskNicely changed our coaching conversations. We now have regular examples of excellent customer service to coach from, and our team leads actually compete to get to the top of the AskNicely leaderboard." — Wayne Pointon, Global General Manager, Service Delivery.

“We chose AskNicely versus something more traditional in healthcare. It helps spot trends that may seem like one-off incidents or track positive trends.” — Julie Gessin, Chief Operating Officer, PA-C

“The ability to see real-time customer feedback allows our crew to adjust their approach immediately, whether it’s improving communication, upselling a popular product, or addressing service gaps. We’re seeing a much more engaged and proactive team as a result.” — Chris Luong, Business Analyst at Jetstar


**Requires an AskNicely account **

Book a call with an AskNicely rep today to learn more.


**About AskNicely:**

AskNicely helps you collect and transform CX feedback into frontline action by equipping distributed teams with clear, AI-driven goals, and reinforcing habits that reduce churn fast. Unlike traditional CX programs that stall at insight, AskNicely accelerates change through dynamic surveys, tailored coaching tasks, and in-app behavior tracking, making improvement a habit, not a project.

Ratings and reviews

Like everyone else I hate this system and how it's tied to how I get a raise. If it's not a 9 or 10 then it basically goes against you, same with no shows that you have to reschedule because they didn't call it in. If they can grade us maybe we should have an app that grades the customer so they can see what we deal with this d@mn grading system. As an example I got a 5 from a customer, but yet I did a "great" job. How if I they gave me a 5?

This entire app is rigged against employees, for companies. This is why companies continue to purchase this product. Not for the employee, or the customer, but for the company to pretend to incentivize their employees without actually paying them. Not a single ounce of feedback on the app itself has been addressed, responded to, or fixed, and there's *a lot*. I'm asking you nicely, stay clear of any company that uses this app, stick to Google Review bonus structures, they are actually real

Nps scores are horrible and the way its is weighed against us is terrible, the app is structured terribly and it all just makes the techs look like they aren't doing their job due to this app and it's scoring system.

What’s new

Bug fixes and app improvements