![](https://play-lh.googleusercontent.com/a-/ALV-UjUAhH-5Zx8cWjFXAw445ARuIUrUYtkRGmiLtsQxjWD4rcVqGthU=s32)
Fanie Davel
Hi, I used app only for a week, but with my experience with this, it worked for the purpose I had to use it for. Yes the confirmation email could be tricky, but the Hotel reception helped me and it was working. To give more stars, 1. Maybe consider app to work even when your phone is locked and app in background. Keep working on the app and it will get better, nothing works perfect and problems must be sorted to better service. Thanks, technology is the future, bad or good reviews. Keep going
1 person found this review helpful
ASSA ABLOY Global Solutions
3 November 2021
Hi, thanks for your feedback, we'll take it into consideration! The reason that the app can only unlock when the device is unlocked is so that nobody else can unlock your door in case you lose your device. To avoid draining the battery of your device, the app will only try to unlock when in foreground.
![](https://play-lh.googleusercontent.com/a-/ALV-UjU13vYJi-af-iFK7SDuvhBlkgjnOYlGYPXObqqtPN2vHU340PG1=s32)
Mohamed Shousha
I tried to register, received a verification email and then I clicked on "Verify" button, then a green tick shows that my email is verified but when I go back to the app, it still shows "Please check your mail" So I'm still stuck in this step with no luck! I mailed the customer support but I didn't get any reply back yet!
8 people found this review helpful
ASSA ABLOY Global Solutions
1 September 2021
Hi, sorry to hear that you are not able to verify your email address and sorry for the delay in responding to your email. We have now responded to your email so let's continue the discussion there.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWe4MgmuEy8SPubPoueMquM3V_oEePIBMk8wK71xJszp27yTY2d=s32)
Martin Borýsek
This app is a garbage and doesn't work. Or at least, it works randomly. It didn't let me enter the building, but the access to the room worked. Later the day it stopped working at all. The helpline guy generated a new acces, which doesn't work either.