
Saeed Tahir
so many glitches and troubles, last couple of weeks so many transactions declined for no reasons and few times transactions declined but still debited the account, make a payment on a petrol station and it declined first time and passed second time but debited twice and impossible to make a complaint through app, called customer service and they told me that's it will take up to 56 days to resolve 🤔🤔🤔 seriously thinking of changing bank
2 people found this review helpful
Dubai Islamic Bank Pakistan
January 27, 2026
We’re sorry to hear this. Please reach out to problem.resolution@dibpak.com so we can look into your concern right away. Thank you for helping us improve.

Danishkhan Dani
I have tried different combinations of passwords, including letters, numbers, and special characters, but the system is not accepting any of them. Kindly assist me.(new password and confirm password issue)
1 person found this review helpful
Dubai Islamic Bank Pakistan
March 4, 2026
We’re sorry to hear this. Please reach out to problem.resolution@dibpak.com so we can look into your concern right away. Thank you for helping us improve.

Dua Noman
this app have to much bugs when i open its crash saveral times i fad up😡
Dubai Islamic Bank Pakistan
April 20, 2026
We’re sorry to hear this. Please reach out to problem.resolution@dibpak.com so we can look into your concern right away. Thank you for helping us improve.