
sertle
- Flag inappropriate
- Show review history
Poor performance for an App that's part of a global leader in CCTV... can no longer differentiate between motion and regular recording. Entire time-line shows "red", as if it's all motion. Camera station works fine..showing blue, and red when there's motion. Android and iPhone app both have this issue. Completely unacceptable for a company with millions of dollars in resources. In addition, constantly disconnects with "an unknown error has occurred" on live. Get it together, or become obsolete.
19 people found this review helpful
Axis Communications AB, Sweden
February 3, 2022
Thanks for your report! This is a temporary bug at the moment and will be addressed in the upcoming 5.42 version of ACS. A temporary workaround would be to set the continuous and event recording to record on different profiles.
Regarding your disconnection issues please contact support for further help to sort it out: http://www.axis.com/support

Xavier Fazakerley
- Flag inappropriate
- Show review history
Application is very buggy and closes often. I'm very disappointed. It appears the issue is around multiple servers on premis with configured views that draw cameras from multiple servers. This works perfectly on my desktop, but via the app, not all cameras are visible in the view, and it crashes when viewed.
Axis Communications AB, Sweden
June 19, 2023
We are sorry for the issue you are facing but do not recognize this as a common issue. We would very much appreciate if you can share some more details of the issue with our support team at http://www.axis.com/support so that we can look into what is happening and solve it for you!

Andrew Taylor
- Flag inappropriate
- Show review history
Hi, app has noticeably more lag than iOS equivalent for on premise ACS 5 server. All the firewall ports for TCP and UDP traffic are open per the firewall ports doc. All features work but on a fast wireless AC/gigabit network it can take 10 seconds before playback scrub is played. ACS5 on PC and iOS app is almost instant.
1 person found this review helpful
Axis Communications AB, Sweden
September 29, 2023
Thanks for your report! This is not a behavior we recognize and would be grateful if you can contact support at http://www.axis.com/support so we can help you with your problem and sort this out.