TELUS Health MyCare

4.3
7.09K reviews
500K+
Downloads
Content rating
Everyone
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About this app

TELUS Health MyCare™ lets you easily see a Healthcare Provider right from your phone.

FEATURES
Video Consultations: Book an appointment with the Doctor, Counsellor or Dietitian of your choice and have a video consultation from the comfort of your home or wherever works best for you. If needed, prescriptions and referrals for diagnostic tests/specialists can be provided.

Easily access your TELUS Health MyCare consultation notes and additional appointment details through the Care Hub whenever you need them and get your prescription delivered directly through the app.

Appointments are scheduled in English by default unless you are in Quebec where appointments can be either in French or English. If you would like to schedule an appointment in a different language, contact our Support Team.

Symptom Checker: Get more peace of mind 24/7 with our chat-style Symptom Checker, powered by Artificial Intelligence, which asks you questions about your symptoms to suggest possible courses of action.

Healthcheck: Learn more about your health in just 15 minutes. Our free digital assessment tool gives you a picture of your current health and suggests lifestyle changes for healthier living.

Monitor: Connect your existing health apps and set medication reminders to manage your health in one place.

GET STARTED
1. Register for your free account.
2. Book an appointment time that suits you.
3. Start having a video consultation with a healthcare provider.

SAFETY & SECURITY
We take data security and privacy extremely seriously. All of TELUS Health MyCare’s clinical procedures meet industry and legal standards. We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods.

FAQ’s
Where is TELUS Health MyCare available?
Doctor and Counsellor consultations are available in British Columbia, Alberta, Ontario, Saskatchewan, and Quebec. Residents in British Columbia, Alberta, Ontario and Saskatchewan who are covered under provincial health insurance can have video-based consultations with doctors at no direct cost. Alternatively, patients without provincial health insurance in these provinces can have video-based consultations for a fee per consult. Dietitians are available in British Columbia, Alberta, Ontario and Saskatchewan.

What can our healthcare providers treat?
Like any healthcare provider you’ve seen in the past, our healthcare providers can help treat a wide variety of non-emergency health conditions. We may refer you to see a doctor in person if your concern requires physical examination or care.
Note: in-person consultations are always recommended for emergencies, and issues concerning restricted medication.

For more information and a full list of FAQ’s, visit telus.com/mycaresupport.
Updated on
May 25, 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available
4.3
7.09K reviews
Jeff M
May 1, 2022
It's really hard to get a doctor where I am, and having access to this service has been pretty amazing. It can be a bit challenging if you have conditions that require context and follow-up, since you'll likely see a different doctor every time, but I would still recommend this service. The app itself works well, my calls have always been with video and have been error and bug free. You can add your appointments to your calendar easy which is definitely helpful. A+
78 people found this review helpful
Babylon Health
May 4, 2022
Thank you for your positive review. We truly appreciate it!
Lee Y
June 4, 2022
Only seems to work on some phones. I have to use an old phone for it to work. I've had 2 upgrades and wouldn't work on either. Gave it all the permissions. Even talked to a technician. It also shut down during my appointment. The idea is great. Needs the app fixed. It's getting worse. I got 2 phones going and the doctor had to phone me. I tried sending the prescription to a pharmacy and it went blank on both phones. Can't tell if it was sent. Horrible app.
57 people found this review helpful
Babylon Health
June 22, 2022
Hi, there - thank you for your feedback, we understand that this must have been a frustrating experience. We'd love the opportunity to try and resolve this for you. Please email: mycare@telus.com or call 1 855 577 8838 to direct the concerns to one of our associates.
Vlad
June 23, 2022
The app used to be good, but after recent update the UI became awful. When booking an appointment I could not see the dates with available slots and had to click on each day to check for available time slots. I clicked the whole month just to find no available appointments. Terrible experience