Kurt Colborn
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A clumsy and counterintuitive app for buying tickets. I was given two ticket codes for a group event, but redeeming them was challenging. I eventually figure out how to buy one ticket, but couldn't get two. Virtual assistant is useless. Tried to live chat, and agents were available, but no one picked up after an hour. We ended up not going to the game. I have a Suite reserved for the end of the month and hope I can avoid making our guests use this horrible interface.
MLB Advanced Media, L.P.
June 10, 2024
Thank you for your inquiry. To address questions on your ticket purchase, please visit our virtual assistant (https://bp.mlb.com/help), select the Ticketing Guide, and enter the team name to route your inquiry accordingly. If urgent, the phone number listed in the specific team guide can provide immediate assistance on your request.
S C Bressler
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Slow and difficult to buy tickets, frequent errors and unresponsiveness. Update: banging my head against a wall for the past 30 mins, the ticket buying is just the website inside a bad browser. I ended up just going to a PC and using Firefox, because I've had problems with Chrome before too, and FINALLY was able to get through selecting tickets and paying. It's bad when you can't even buy tickets through the ticket buying app, I've never successfully done so but keep trying for some reason.
23 people found this review helpful
MLB Advanced Media, L.P.
May 26, 2024
Thank you for your inquiry. For ticketing-related questions, please visit our virtual assistant, who can walk you through step-by-step instructions to access and manage your tickets: https://bp.mlb.com/help. If urgent, the Ticketing Guide includes a phone number for each team for immediate ticketing assistance.
A Google user
I never leave reviews, but the mess that Ballpark has become has forced me to. The last few seasons, this app has been a godsend for season ticket holders. I have no idea what you guys are trying to do, but Ballpark is absolutely terrible so far in 2019. Overly complicated, cluttered, inexplicably got rid of the contacts button, and my seat mates are having a terrible time with transferred tickets showing up in their apps. This needs to be fixed or rolled back to the previous version.
432 people found this review helpful