Banfield Pet Hospital

4.6
18.7K reviews
500K+
Downloads
Content rating
Everyone
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About this app

Banfield Pet Hospital provides secure, access to your pet’s petcare history and appointment information with Banfield so you can:

- Schedule, view, and manage pet appointments.
- Add new pets to your account.
- Get alerts about due or overdue appointments, vaccinations, and medications for your pet(s).
- View and download your pet’s veterinary records — including care history, vaccinations, medications, lab tests, visit summaries, and invoices.
- Attend virtual visits with a veterinary professional.
- Use Pet Chat™ to get advice from a veterinary professional 24x7.
- Access the Banfield Pet Hospital online pharmacy.
Updated on
Aug 19, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Messages
This app may collect these data types
Personal info, Messages and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.6
18.3K reviews
Alex Noble
August 24, 2025
The app is fine for a while, then they update it and somehow break almost every function. Can't use Pet Chat because the typing box is hidden behind my phone's navigation button. Extreme lag, difficult to log in, etc. Also, the appointments available aren't actually real, the office you book with may or may not actually have an appointment for that time, so they sometimes have to move it and don't always tell you outright. Developers - please just make a stable version and LEAVE IT ALONE.
5 people found this review helpful
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Matt Nilsson
August 11, 2025
i never leave reviews, but I'm not sure how else to go about getting this fixed since the app doesn't work. The tabs to switch from anything other than the home page. The buttons to change to profile, calendar, ect, are directly layered under the butons for my phone, making it impossible to switch without pressing the buttons for your phone instead. horrible design. please fix.
5 people found this review helpful
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Banfield
August 11, 2025
Hi Matt, We are sorry to hear you are having these issues with the app. Please reach out to our web team at banfield.websupport@banfield.com or call 877-656-7146, and they will be able to assist you further.
Flo Curtis
November 1, 2025
For some reason when I log in nothing is there. Not my pets, their records, their trackers, nothing. What happened to the app? Will my info come back or should I just permanently delete this app? It's a shame because I really liked the app. No one has responded with support and it turns out they revamped the app so its making me do a new password but every password isn't acceptable even though I met all criteria of what should be in the password. 5th password in I gave up. I uninstalled.
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Banfield
October 31, 2025
Hello, We are sorry to hear you are having issues with the app showing a blank screen at sign-in. Please reach out to our web team at banfield.websupport@banfield.com or call 877-656-7146, and they will be able to assist you further.

What’s new

Technical enhancements and improvements.

App support

About the developer
Medical Management International, Inc.
david.tangman@banfield.com
18101 SE 6TH Way Vancouver, WA 98683-7509 United States
+1 503-548-7427

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