Banfield Pet Hospital

Banfield Pet Hospital an Affiliate of Mars, Inc.

About this app

Petcare at your fingertips! Download now for secure access to your pet’s appointment info, medical records, and so much more.

- Schedule, view, and manage appointments.
- Add new pets to your account.
- Get alerts about due or overdue appointments, vaccinations, and medications.
- View and download your pet’s veterinary records — including care history, - vaccinations, medications, lab tests, visit summaries, and invoices.
- Use Pet Chat™ to get advice from a veterinary professional 24/7.
- Attend virtual visits directly through the app.
- Access the Banfield online pharmacy.
- View and download your pet’s therapeutic diet MedCard.

Ratings and reviews

its so slow and scheduling appointments takes a million years. easier to just wait until they're open and call the clinic yourself. with the new system update, you don't have access to all your records anymore. there's a place you can "request" them but its been weeks and that's never worked for me. yet again having to call the clinic. the app/website was already slow before. now its even worse. doesn't even pull up your preferred store when scheduling appts, and searching rarely works right

App was easier to use before the recent update. It is very difficult to distinguish between the "contact info" button and the "schedule" button for a given location. (It is not clear that they are separate buttons.) Load times are very poor in the app even when other apps/web browsers are having no issue. Also, the app used to be a convenient way to keep track of pet Bdays as they displayed on each pet's main page, but now you have to go 3 slow-loading steps deep in their profile to find it.

This is beyond frustrating. The app repeatedly tells me to update and directs me to the App Store, but when I open the App Store, there is no update available. I close everything, try again, and get the exact same result. At that point, FITFO, standard IT troubleshooting — uninstall and reinstall. After reinstalling, I opened the app… and nothing changed. Same screen, same issue. I genuinely don’t understand how every Banfield system manages to be this unreliable. In person and on the phone.

What’s new

You can now add your pet’s MedCard directly to your Google Wallet for quick, secure access anytime. Simply open the wallet app on your phone to view and present your pet’s therapeutic diet MedCard when purchasing at PetSmart.