Banfield Pet Hospital

Banfield Pet Hospital an Affiliate of Mars, Inc.

About this app

Petcare at your fingertips! Download now for secure access to your pet’s appointment info, medical records, and so much more.

- Schedule, view, and manage appointments.
- Add new pets to your account.
- Get alerts about due or overdue appointments, vaccinations, and medications.
- View and download your pet’s veterinary records — including care history, - vaccinations, medications, lab tests, visit summaries, and invoices.
- Use Pet Chat™ to get advice from a veterinary professional 24/7.
- Attend virtual visits directly through the app.
- Access the Banfield online pharmacy.
- View and download your pet’s therapeutic diet MedCard.

Ratings and reviews

its so slow and scheduling appointments takes a million years. easier to just wait until they're open and call the clinic yourself. with the new system update, you don't have access to all your records anymore. there's a place you can "request" them but its been weeks and that's never worked for me. yet again having to call the clinic. the app/website was already slow before. now its even worse. doesn't even pull up your preferred store when scheduling appts, and searching rarely works right

App was easier to use before the recent update. It is very difficult to distinguish between the "contact info" button and the "schedule" button for a given location. (It is not clear that they are separate buttons.) Load times are very poor in the app even when other apps/web browsers are having no issue. Also, the app used to be a convenient way to keep track of pet Bdays as they displayed on each pet's main page, but now you have to go 3 slow-loading steps deep in their profile to find it.

This app is TERRIBLE. In 2025, for a billion $ company this app should run flawlessly, or at least be up to par with the speed of majority of apps these days! It is SO SLOW. Like excruciatingly slow to load. I click to open & it stays on a blank screen for at least 15-20 seconds (I've counted). Then if you click anything, it has extreme lag & will take another 20 secs. The sad thing is that it's been this way for at least 2 years, even through tons of updates. They should really figure it out.

What’s new

Technical enhancements and improvements.