Just this month my job switched insurance companies to BCBSLA and today I am online setting up everything and I am NOT happy. The website is not mobile friendly and the android app is even worse! According to your app there are no doctors or any sort within 100 miles of me. On your website I am constantly having to reload pages because every time I click on a different link I am getting logged out. As I am writing this I get a pop up that the app is not responding. This is ridiculous. I do everything from phone and tablet and your website and app make that more of a hassle than it should be. No I don't want to to talk on the phone with a customer service representative so please don't suggest that.
The enter date feature needs to allow direct entry rather than the calendar feature which takes forever to scroll through
Still crashes frequently, trying to find primary care doctor with app and discovering that app is incorrectly listing doctor locations. Can't perform basic functions like paying premiums.
Constant cashes. Useless
Not ready for release App has many fatal flaws. Not only crashes under lollipop(a very mature Android OS). The application from a design perspective is extremely weak. One ex, when searching for Dr's hosp etc. In and out of state providers App doesn't remember your plan and forces you to input the data for the plan you are logged in with your SECURE HIPPA I'd. This is BCBS management's failure to act in a fiduciary responsible manner with their members. The EMR requirements mandated by federal law needs to be addressed.
Overall good Gives you all the info you need EXCEPT, the ability to view/download your statements. You must go to website for that.
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