
George Petrilli
With how often the dock fails to recognize the return, the app should have a form to fill out required info. Instead you send a text or email outside the app and hope you had the right stuff until they get back to you in an hour and say your picture is missing something, like I'm just going to stand around the dock and wait for them to get back to me.
5 people found this review helpful

Ash Tribble
Bikes won't let you change gears uphill. Sometimes the electric part won't work. Unable to return a bike? You have to lock it up, hold a key with you everywhere, and set up a time to give the key to support. All stations that are popular either are too full with bikes and lack "parking", or are completely empty. The app will only sometimes give the correct number of bikes at a station. Additionally, you might accidentally dock into a station that doesn't work. Put support on speed dial.
43 people found this review helpful

Annika Daniels
It is VERY important that you make sure that you have correctly docked the bike after your ride. You should receive a text soon after docking your bike. If your bike is docked incorrectly your ride will still be going and they will charge you for the time after that 60 minutes, and it will run up charges. Their team is really responsive and are willing to work with you. I like the app, it is very straightforward and easy to use. I plan on continuing to use the app and the bikes.
32 people found this review helpful