
George Petrilli
With how often the dock fails to recognize the return, the app should have a form to fill out required info. Instead you send a text or email outside the app and hope you had the right stuff until they get back to you in an hour and say your picture is missing something, like I'm just going to stand around the dock and wait for them to get back to me.
3 people found this review helpful

Shelly D
This app is NOT WORKING AT ALL. I walked one mile to get to the bike racks that are near me, and tried to unlock the bike using the app but it would not work. I contacted customer support who responded via text (although it was slow for them to respond) and after trying again with them looking on their end, they said that I would have to uninstall the app and then reinstall. WHATTTT??? In the meantime when they unlocked a bike for me on their end, i heard click but could not get bike out.
5 people found this review helpful

Ash Tribble
Bikes won't let you change gears uphill. Sometimes the electric part won't work. Unable to return a bike? You have to lock it up, hold a key with you everywhere, and set up a time to give the key to support. All stations that are popular either are too full with bikes and lack "parking", or are completely empty. The app will only sometimes give the correct number of bikes at a station. Additionally, you might accidentally dock into a station that doesn't work. Put support on speed dial.
42 people found this review helpful