BASIC benefits app

Benfinity

About this app

The BASIC benefits mobile app makes using your benefits easy and keeps you connected 24/7. Save time and hassles while making the most of your benefit accounts by quickly checking your balances and details. Our secure app makes managing your health benefits easy through real-time access and intuitive navigation to all your important account information on the go! The BASIC mobile app offers powerful features like:

The ability to check your balances and submit requests - anytime, anywhere.

Access important information such as insurance or loyalty cards easily. Snap a picture for handy access when you need it.

Pay bills easily. Just snap a photo, submit in the app and BASIC will pay it from your benefit account.

Suspend the use of a misplaced BASIC Card and reestablish use when ready.

Simplify sign in. Avoid the hassle of remembering and typing passwords with facial recognition.

Consolidate receipts digitally. Store photos of receipts and bills for quick access later.

Ratings and reviews

Horrible app. Sometimes it prompts for biometric login, sometimes not. Sometimes it tells me I have to update the app, but the link it provides takes me to a different app. Sometimes it asks me for the last 4 digits of my SSN before I can login, but then it doesn't log me in anyway. This is where I'm at right now - this app is currently, literally, unusable. (updated app via Play store on Jan 13, 2021).

Edit 11/23/20: There are too many different ways to request reimbursement and upload receipts. Options might be a good thing, but for an app like this, there should be one big button for the most common type of reimbursement: 1) reimbursement button, 2) take picture of receipt. Anything else is just complicating what should be an easy process. K.I.S.S. Pushing reimbursement money to a debit card is nasty. Please make an option for auto-bank account transfer in settings.

The app is useless, it directs you to Basics website for almost everything you have to do. The website is not meant for use on cell phones so its impossible to accomplish anything. Very frustrating experience. New customer to the HSA and so far am thoroughly disappointed in customer service, app and the enrollment literature that they send you with your HSA card. Beware it has been over 1 month and I still cannot access my HSA funds and no one in customer support is able to help.