BASIC benefits app

Benfinity

About this app

The BASIC benefits mobile app makes using your benefits easy and keeps you connected 24/7. Save time and hassles while making the most of your benefit accounts by quickly checking your balances and details. Our secure app makes managing your health benefits easy through real-time access and intuitive navigation to all your important account information on the go! The BASIC mobile app offers powerful features like:

The ability to check your balances and submit requests - anytime, anywhere.

Access important information such as insurance or loyalty cards easily. Snap a picture for handy access when you need it.

Pay bills easily. Just snap a photo, submit in the app and BASIC will pay it from your benefit account.

Suspend the use of a misplaced BASIC Card and reestablish use when ready.

Simplify sign in. Avoid the hassle of remembering and typing passwords with facial recognition.

Consolidate receipts digitally. Store photos of receipts and bills for quick access later.

Ratings and reviews

I used to like this app, but the updated version of Basic makes you scan the docs first and it fills in a bunch of wrong information. Then when I fix it the dollar amount shows as zero even when I correct it, so the bill sits forever "pending" and I don't get paid back. Very frustrating. Please fix your glitches.

Nonstop issues and problems. Get an alert to add documentation, I add it and I'm told I need to call because there's a problem. I call...no help because it is Saturday. I notice my prior file has .jpg extensions being added. Try to delete the attachment. Can't find a way to do that. Try to delete the entry. Can't find a way to do that. I really dislike this app.

If I could do zero stars, I would. Nothing ever works; when trying to upload receipts for transaction reimbursements, it gives you a contact customer service, when attempting to contact customer support, you also get an error message. Maybe, if you have an app, you ensure all features actually work.

What’s new

Bug fixes and performance improvements