Have been using the app for the past couple of years with a great success. Booked the first time for a garage in thr city. When i got there, i parked in a wrong garage right next door by mistake. Spoke with a customer service and they gave me a credit. I was able to use it for the next trip. So far i used this app in different cities with positive results.
January 26, 2024
We’re so happy to hear you had a great experience! Your review made our day! Our whole team works very hard to keep our customers happy and our app working seamlessly. Thanks again!
Paid for a parking spot and went to the lot but they turned me away as they were already full. Ended up paying for a somewhere else that wasn't on the app. Tried to get refund, but customer service took over a week to initially respond and over a month to fully remedy only to receive less than half the total amount in app credits. As someone who doesn't own a car and just needed for one off instance, was a tough experience.
10 people found this review helpful
It used to be a helpful app, now it's almost unusable. The in-app map shows several $0 parking locations with the info "There's a 100% discount at this location." These can't be booked as it's an error. It's very disappointing and it makes it not possible to use the app for these locations, which are often the closest to where I want to go, at all. It shows a page with incorrect times (consistently 7pm to 7pm) and no options appearing.
7 people found this review helpful
December 1, 2022
Hmm something doesn't seem right here. Please check to make sure you have the latest update of the app to ensure things are working properly. If you're still experiencing issues, please call us at (888) 472-7594 so we can help.