BESTSECRET

BestSecret GmbH

About this app

BESTSECRET is Europe’s members-only online destination for premium and luxury fashion brands at exclusive prices.

By invite only, the BESTSECRET platform gives members unlimited access to curated edits from the world’s most established brands and in-demand designer labels.

In the app, BESTSECRET members can manage orders, add to their wish list, and shop their favourites anytime, anywhere, for a secure and seamless shopping experience.

www.bestsecret.com

Ratings and reviews

Horrible sizing features. As an athletic man, it is impossible to find a jacket by only seeing length without width. Also, there are no size guidelines with dimensions in general. You just get the "the model is wearing L" note on a specific product, but when you go to choose the size, you can't choose M/L sizes, but numbers like 48/50! This is completely useless, since you basically never know the dimensions of the product you're trying to buy. Take some notes from AboutYou, please.

Absolutely do not recommend this shop. No costumer service, no answer after 4 emails... First reply was from an AI, after that, total silence ... Very first order I received the wrong colors. Now a few months later, I ordered ten days ago and still not shipped. Buy somewhere else, you'll get wayyyy less headaches than with them. There are plenty of shops with the same diacounts. Absolutely horrible experience.

I have placed orders on Black Friday, with guaranteed delivery for Xmas. They are all stuck in Austria since 10th and 11th of December. I won't be able to check the items, fits and style before Xmas, if I get them by then, to find alternatives if not suitable. The CS sends you a lovely pre-made message saying all will be ok and if lost, you'll get a refund. No actual investigation, no human interaction... they do warn you about using AI though, that's the star I'm giving for honesty on that.

What’s new

Here at BESTSECRET, we're doing everything possible to ensure you enjoy your shopping experience to the fullest. From fixing bugs and optimizing the app's overall performance, to constantly adding and improving features.

With this new version we have provided the following improvements for you:

- New category filter for even more targeted product selection
- Redesigned size filter for easier and faster size selection