BestSecret

BestSecret GmbH

About this app

BestSecret is Europe’s members-only online destination for premium and luxury fashion brands at exclusive prices.

By invite only, the BestSecret platform gives members unlimited access to curated edits from the world’s most established brands and in-demand designer labels.

In the app, BestSecret members can manage orders, add to their wish list, and shop their favourites anytime, anywhere, for a secure and seamless shopping experience.

www.bestsecret.com

Ratings and reviews

I once reached customer support via chat on this app..and then it got lost?? I still don't get it. And you should let customers choose delivery options. Czech Post doesn't like foriegners so they don't deliver to them. They just change the status to 'customer chose to pick up'...not once, not twice..happens all the time. I'm not picking up..send my refund Edit: I'm reading reviews and I see I'm not alone with the customer service part..I'll go pick up items and delete this app then.

Amazing app! Prices are phenomenal for brands like Hugo Boss, Calvin Klein and Tommy Hilfiger which are usually very expensive. Also I love this app because of the 10% discounts and the €30 vouchers, these male luxury brands a bit more accessible to the average person. The only downside is that you have to be invited by someone so you can use the app.

Not a trustworthy company. And with a very bad customer service - they are kind, but can't get anything done, simply because 1. they have no idea what's going on in their logistics department & no way to control things, 2. they have a policy of not claiming responsibility for anything and 3. they don't give a damn about keeping customers happy. I have a lost return package case from December 2023 and after 40 days of emails+calls "we can't find your parcel and we don't offer compensation". Nice!

What's new

Here at BestSecret, we're doing everything possible to ensure you enjoy your shopping experience to the fullest. From fixing bugs and optimizing the app's overall performance, to constantly adding and improving features.

With this new version we have provided the following improvements for you:

- Bug fixes
- General technical improvements