
James Oakley
A handy app to have if you're in the forces however I don't use it all that often. Here's why: The amount of times the mobile app crashes is ridiculous, and usually at opportune times of programmes. Football, for example...the app crashes a lot whenever there's a major incident. I don't know whether the servers get overloaded but I feel the app requires far more support than it has currently and although the website I use on my laptop crashes too, it does so on a far fewer number of occasions.
7 people found this review helpful
Hi James, thanks for your feedback. We've recently made significant upgrades to stabilise the service. I would be really interested to hear any feedback or error reports. Please contact servicedesk@bfbs.com so we can resolve any future issues on your device. Thanks

Andrew Meeke
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Updating my review as the situation has changed. I had issues accessing via my phone app and through the BFBS box on my TV. If people have issues then email the address that you can see at the bottom of other people's complaints. They sort it out the same day. App works well, exactly what I expected. Thanks.
5 people found this review helpful
Hi, we apologise for any issue you might be having! Could you send details of what you are experiencing to our customer support at servicedesk@bfbs.com? We'll get you up and running. Our opening hours are https://www.bfbs.com/get-technical-help

Mark Caine
Works far better than the computer-based web-page which frequently has no connection due to 502 bad gateway. I use this app to watch all UK football, rugby and other sports as I am assigned overseas. If it crashes, it's usually due to a login failure which can be resolved by logging in to the Defence Gateway on the same device.
3 people found this review helpful