BigCommerce

BigCommerce Pty. Ltd.

About this app

Wherever you are, take your online store with you. The BigCommerce app lets you create and manage orders, update your catalog, view customer details and access key performance metrics for running your business on-the-go. BigCommerce is the most versatile ecommerce platform for growing brands and is now accessible from your mobile device.

STORE PERFORMANCE
- Access live store performance metrics such as revenue, orders, visitors, and conversion rates right from the home dashboard
- Track detailed trends in the dedicated analytics section with full reports in merchandising, orders, and carts.
- Compare current and past trends by filtering to custom date ranges and channels.

ORDER MANAGEMENT
- Get notified for orders as they are placed
- View order details to stay on top of fulfillment
- Accept payments for orders, and perform refunds
- Create new orders for your customers
- View and print order invoices

CATALOG MANAGEMENT
- View and search products
- Adjust product details such as price, description, and inventory
- Upload new product images using your device camera or camera roll

CUSTOMER MANAGEMENT
- Keep track of customer details and their order history
- Contact customers easily by tapping to call or email"

Ratings and reviews

Don't even know where to begin. The app might as well not even exist honesty. 1) Can't access cust. tracking # when I click their order. 2) Can't change my inventory count on variants because it bugs out and disappears. 3) When I try to change inventory count on variants, inventory tracking magically turns off. 4) No setting to stay logged in on desktop or app, so I have to sign in 15x/day (sigh). 5) Can't buy and print labels from app. I'm coming from Shopify, this is a downgrade.

Any reporting, product bulk editing, or Advanced features have to be logged in to on the website. The app is limited. I don't want to have to log in every time, and notifications work sometimes and other times they come through way after, I have customers calling me asking me why I haven't responded. They need to add a lot more customization and management features directly in the app I don't want to have to log into the website to do several things from my phone

1. App crashes often, some times in every 3-5 second... 2. Priority of products in Customer Orders does not match with the same list in PC... 3. Very often does not show picture of products in orders 4. Some times you could not change status of the order 5. App very slow... Some times it is better to run to the office from warehouse and solve problems in pc. In one word: Terrible!