Blacklane - Chauffeur Service
4.5star
1.99K reviews
100K+
Downloads
PEGI 3
info
About this app
With Blacklane you can book top-quality chauffeured rides in over 50 countries. We’ve got you covered for airport transfers, City to City journeys, reservations by the hour, and more!
-Choose from at least 3 vehicle classes, with electric vehicles available in many locations
-Every ride is 100% carbon offset, no opt-in or extra charge required
-Change or cancel any ride up until 1 hour before the pick-up time
-Airport pickups get 1 hour of complimentary wait time, and chauffeurs will track your flight and adjust your pickup time in case of delays
-24/7 Customer Care easily reachable via live chat or call
-Immediate pickups are possible in select cities with Chauffeur Hailing
How it works
1. Book a ride tailored to your needs with a few taps
2. Stay in the know with ride status notifications and live chauffeur location tracking
3. Sit back and enjoy the ride!
4. Once the ride is finished, payment will be processed automatically through the app
Award-winning service you can count on:
-Most Outstanding Chauffeur Service - Global, 2023 - The Global 100 Index
-Travel Partner of the Year - Chauffeur Provider, 2023 - Business Travel Awards Europe
-Best Car Service - Business Traveler USA, 2023
Follow us on Instagram: instagram.com/blacklane/
Follow us on Twitter: twitter.com/Blacklane
Follow us on TikTok: tiktok.com/@blacklane
Like us on Facebook: facebook.com/Blacklane
Get some travel inspiration: blog.blacklane.com
Have questions or need support?
Email: service@blacklane.com
FAQs: help.blacklane.com/
-Choose from at least 3 vehicle classes, with electric vehicles available in many locations
-Every ride is 100% carbon offset, no opt-in or extra charge required
-Change or cancel any ride up until 1 hour before the pick-up time
-Airport pickups get 1 hour of complimentary wait time, and chauffeurs will track your flight and adjust your pickup time in case of delays
-24/7 Customer Care easily reachable via live chat or call
-Immediate pickups are possible in select cities with Chauffeur Hailing
How it works
1. Book a ride tailored to your needs with a few taps
2. Stay in the know with ride status notifications and live chauffeur location tracking
3. Sit back and enjoy the ride!
4. Once the ride is finished, payment will be processed automatically through the app
Award-winning service you can count on:
-Most Outstanding Chauffeur Service - Global, 2023 - The Global 100 Index
-Travel Partner of the Year - Chauffeur Provider, 2023 - Business Travel Awards Europe
-Best Car Service - Business Traveler USA, 2023
Follow us on Instagram: instagram.com/blacklane/
Follow us on Twitter: twitter.com/Blacklane
Follow us on TikTok: tiktok.com/@blacklane
Like us on Facebook: facebook.com/Blacklane
Get some travel inspiration: blog.blacklane.com
Have questions or need support?
Email: service@blacklane.com
FAQs: help.blacklane.com/
Updated on
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Ratings and reviews
4.4
1.92K reviews
Matthew Marsh
- Flag inappropriate
March 17, 2024
Our family of four used Blacklane extensively for ground transportation during our recent trip to Paris-Barcelona-Madrid. I don't typically review apps/service, but after seeing some negative reviews, felt compelled to do so. Across six rides we experienced no issues with timing, pricing, or unmet expectations. For me, Blacklane was much more convenient than trying to coordinate multiple car service requests through hotels. Thank you, Blacklane, and keep it up!
4 people found this review helpful
Blacklane GmbH
March 20, 2024
Hello Matthew,
Thank you for your feedback and we are glad to hear you rate our service so highly. We are always striving to provide as professional a service as possible and we are glad you are satisfied!
Chris
Arslan Minhas
- Flag inappropriate
April 10, 2024
I have been trying to take the blacklane. It only worked couple times. Rest, app dose not work at all, sometimes authentication issue or something went wrong.
1 person found this review helpful
Blacklane GmbH
April 16, 2024
Dear Arslan,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that you are experiencing issues with the app. Our team has been actively working to fix the app issues as soon as possible. If you require any further support, kindly email chris.king@blacklane.com.
Warm regards,
Chris King
willem van't spijker
- Flag inappropriate
- Show review history
March 2, 2024
The app regularly displays an error message for reasons unknown for long periods, saying "If the error persists try again later" So cannot book rides when needed 😕
1 person found this review helpful
Blacklane GmbH
March 6, 2024
Hello Willem,
We are sorry to hear that you are experiencing issues with the app, our team in charge is constantly working on resolving any issues there might be. In the future if you get the same error message please feel free to contact us via phone or chat on our website and we will be more than happy to assist you in placing a booking.
Chris
What's new
With our latest update you’ll be getting:
* Improvements to app stability
* Bug fixes
* UI improvements
* Design updates
* Performance improvements
New updates are released every few weeks, so watch this space (or enable auto-update).
Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!
* Improvements to app stability
* Bug fixes
* UI improvements
* Design updates
* Performance improvements
New updates are released every few weeks, so watch this space (or enable auto-update).
Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!
App support
phone
Phone number
+4930202363180
