Blacklane - Chauffeur Service

4.4
1.99K reviews
100K+
Downloads
Content rating
Everyone
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About this app

With Blacklane you can book top-quality chauffeured rides in over 50 countries. We’ve got you covered for airport transfers, City to City journeys, reservations by the hour, and more!

-Choose from at least 3 vehicle classes, with electric vehicles available in many locations
-Every ride is 100% carbon offset, no opt-in or extra charge required
-Change or cancel any ride up until 1 hour before the pick-up time
-Airport pickups get 1 hour of complimentary wait time, and chauffeurs will track your flight and adjust your pickup time in case of delays
-24/7 Customer Care easily reachable via live chat or call
-Immediate pickups are possible in select cities with Chauffeur Hailing

How it works
1. Book a ride tailored to your needs with a few taps
2. Stay in the know with ride status notifications and live chauffeur location tracking
3. Sit back and enjoy the ride!
4. Once the ride is finished, payment will be processed automatically through the app

Award-winning service you can count on:
-Most Outstanding Chauffeur Service - Global, 2023 - The Global 100 Index
-Travel Partner of the Year - Chauffeur Provider, 2023 - Business Travel Awards Europe
-Best Car Service - Business Traveler USA, 2023

Follow us on Instagram: instagram.com/blacklane/
Follow us on Twitter: twitter.com/Blacklane
Follow us on TikTok: tiktok.com/@blacklane
Like us on Facebook: facebook.com/Blacklane
Get some travel inspiration: blog.blacklane.com

Have questions or need support?
Email: service@blacklane.com
FAQs: help.blacklane.com/
Updated on
May 23, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 5 others
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
1.93K reviews
Matthew Marsh
March 17, 2024
Our family of four used Blacklane extensively for ground transportation during our recent trip to Paris-Barcelona-Madrid. I don't typically review apps/service, but after seeing some negative reviews, felt compelled to do so. Across six rides we experienced no issues with timing, pricing, or unmet expectations. For me, Blacklane was much more convenient than trying to coordinate multiple car service requests through hotels. Thank you, Blacklane, and keep it up!
5 people found this review helpful
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Blacklane GmbH
March 20, 2024
Hello Matthew, Thank you for your feedback and we are glad to hear you rate our service so highly. We are always striving to provide as professional a service as possible and we are glad you are satisfied! Chris
Frederick Wright
October 1, 2020
Reviewing both app and service. I've used the service dozens of times over the past couple years, for airport pickups domestically and internationally. I love the total price transparency and no-nonsense booking. Pick-ups have been flawless even when my flights are delayed. App is clear and logical and actually easier than the website in some ways. Yes, the service is a bit pricey but worth it. Note: if you're booking for a third party, be sure and check that box!
76 people found this review helpful
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Mr B
March 31, 2021
Ive been using Blacklane Services for over 5 years now; Definitely 5 Stars on their service, their vehicles and their professionalism. I have had First Class reservations canceled on me before, but they were up front (24 to 48 hour notice) and got me to my destination via "Business Class" each time. I have seen an increased limitation on origination and destination points; 4 Stars here. And the App used to work flawless, now I get an error message when entering an address;3 Stars here :(
20 people found this review helpful
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Blacklane GmbH
April 8, 2021
Hello. Thank you for your continued support. I have forwarded your feedback to our product design team and technical department to investigate the limitations of the app. Thank you for taking the time to provide us with valuable feedback. Best, Chris.

What's new

With our latest update you’ll be getting:

* Improvements to app stability
* Bug fixes
* UI improvements
* Design updates
* Performance improvements

New updates are released every few weeks, so watch this space (or enable auto-update).

Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!