Didn't even want to purchase the ebook in the first place because I knew I wouldn't be able to access the book offline. This is also the reason why I didn't want to download the app. But I did since this was the only version the book available. The app sucks! I can't even log in to get to the book on my phone, so I uninstalled and will be printing the pages I need which is an inconvenience when I could have had the book in hand. And the book it self is crazy expensive. Why is it 120 something dollars????? Will never use this service again.
I'm not able to recreate any of the problems everyone else is talking about. Rented my textbook on my laptop and made an account there, received my text almost instantly, then downloaded the app. It honestly runs very smoothly for me! Really glad this was an option, it cut my cost for my textbooks by over half!! So grateful. If only all of them were like this
The app keeps crashing every time I scroll to the next page in my e-book. I have to go through several crashes and reopens before it finally stays open long enough to read through a page, but then crashes again after scrolling to the next page. I am using the app on my Samsung tablet (plenty of storage space and great Internet connection). The app is required in order for me to access my e-book for school, and the crashes are making it difficult for me to complete my studies. I have sent three or four reports of the crashes without receiving any feedback or assistance. PLEASE FIX THE CRASHING ISSUE!
Super terrible performance. The app is sluggish even on an iPad Mini 4. I bought an ASUS tablet to help with reading and waiting upwards 10 seconds per page flip is astonishingly bad. The iPad is better with a 3 to 5 second delay between page flips. I rented books through this expecting an experience similar to kindle or iBooks or even a basic pdf reader and kinda got shafted. I will go with Amazon in the future if the opportunity arises.
This is not a well built app whatsoever. It asks me to login, and then it sends me directly to the website via my browser...I can do that on my own...thanks. Then, when I'm in the browser and I'm in the book, I click on "Launch App" and it sends me to the Play Store and gives me the error message "Item not found." P.S. - The books on the web aren't very user friendly either by the way. It's unfortunate that the, now one and only, book store cannot create very good ebooks.
The customer support is terrible. They'll respond to you once per day, and they don't even listen to what you're telling them. The app works fine, but the customer service has really soured my experience here.
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