Keyla Marin
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Update: to watch basic videos without monthly subscription, App support promptly and kindly informed I have to access through Library instead of Explore. Weird, but effective. Thanks Support team. Original: I've being for months trying to use my basic subscription. The app keeps asking for monthly subscription and no video would play. The previous app worked ok. I am mad. I will not buy monthly subscription; really bad service for us trying your products.
26 people found this review helpful
Hi Keyla,
You do not need to purchase a subscription to access your purchased workouts in the app. To access these, please login and click on "Library"-->"Purchased" and from here you will be able to access your workouts.
Sincerely,
Body FX
Alexandra Bodden
I love the BodyFX program! There's so much diversity that I never get bored! And it's great for all fitness levels, from when I was in peak training to now working my way back in post partum. The Coaching emails are super helpful and engaging and the Facebook support group is awesome for ideas, feedback and connecting with others going through their fitness journey.
31 people found this review helpful
CastleLyons7
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Body FX is a great program, but I'm having trouble with the app. It was fine at first but now it's telling me I need to pay the subscription. I ALREADY DID! And I'm logged in properly. But it will no longer play the videos for me. Fortunately the app on my smart tv is still working, but today I wanted to go outside to work out, like I have in the past. Guess I'll just work out inside. UPDATE: The company contacted me and told me how to access the purchased videos. So I am upgrading from 3 star to 5 star.
18 people found this review helpful
Hello,
Sorry to hear this. To access your purchased workouts on the Body FX Home Fitness app, please login and click on "Library"-->"Purchased". From here, you can click on the workout section you would like to access.
If you need further assistance, please reach out to our support team at support@bodyfx.com.