BeyondTrust Rep Console

BeyondTrust Corporation

About this app

With the BeyondTrust Android Rep Console, IT support technicians can remotely support desktops, laptops, or servers, allowing them to:

• Initiate a remote support session from an Android device without requiring pre-installed software.
• View a customer’s or employee’s screen and control their mouse and keyboard.
• Work on multiple sessions simultaneously.
• Chat with end-users and other reps within a session.
• Invite other reps into a session to collaborate and resolve issues.

Note: The BeyondTrust Android Rep Console works with existing BeyondTrust Remote Support installations, version 15.2.1 or above, that have trusted CA-signed certificates.

Ratings and reviews

Not sure if its a Duo or android issue, but multiple logins with no jump items on list. Minimum 3 times i need to force stop app b4 login happens.

There's about a 6% chance that your endless problems with m3t machines can be solved using this app, a 44% chance you'll need to get to your computer since this app on phones almost never responds to commands like F10, that SHOULD bring up login screens but never do, and a 50% chance you're making a trip in the middle of the night because that's when these machines fail, every single night between 10p-2a, no days off. You'll never sleep again. Quit and get a real, decent job. Live better

I was hoping this would replace the desktop client but it does not. First, because I do not get notifications of chat sessions coming in -- no matter what I change in the settings, no sound is given for new sessions. Second, I cannot find an option to chat back when I pick up the session. This app needs a lot of improvements.

What’s new

New managed configuration features
Bug fixes