BotPro LiveHelp

BotPro SRL

About this app

Full description:
BotPro LiveHelp is Sendiu's official mobile app for customer service teams. Designed exclusively for contact center agents and supervisors, it allows you to manage conversations, make voice calls, and stay on top of operations from anywhere.

MAIN FEATURES

📋 Conversation Management
* Receive and handle support tickets in real time
* View a list of active conversations with the contact's nickname
* Send text messages, images, documents, and audio files
* Use predefined quick replies to expedite support
* Resolve, cancel, or put conversations on hold with confirmation
* Easily transfer conversations to another agent or team

📞 Voice Calls
* Make voice calls directly from the conversation or contact details
* Call controls: mute microphone and DTMF keypad
* Automatic detection of call events: hang-up, disconnection, and reconnection

👥 Supervisor Dashboard
* Real-time dashboard with operational statistics
* Top 5 agents by activity and queued tickets
* Automatic alerts for critical events via SignalR
* Observer mode: monitor active conversations in real time without intervening

🔔 Push Notifications
* Receive real-time alerts for the most frequent events Key features of your operation
* Background notifications on both Android and iOS

🌙 User experience
* Support for light and dark modes
* Agent status changes (Available, Busy, etc.)
* Automatic shift end upon logging out
* Automatic session token renewal without interrupting work

ACCESS
This application is for the exclusive use of personnel from companies that contract Sendiu services. Access is granted using the credentials provided by the system administrator at the time of contracting. Public user registration is not available.